Customer Service Representative

BizLink Group; George Town; On-site; MYR 28,000 - 39,000; Full time

Job summary

BizLink Group in Penang is seeking a customer service representative to assist customers, resolve inquiries, and process orders with professionalism. You will respond to inquiries via phone and email, provide product information, and collaborate with internal teams to ensure smooth customer experiences.

Strong communication and problem-solving skills are essential for success in a fast-paced environment. Join our team to contribute to high-quality service and efficient operations while

Qualifications

• Excellent communication and interpersonal skills for customer interaction.
• Strong problem-solving abilities to handle inquiries and issues.
• Proficient in Microsoft Office suite and CRM software.
• Experience in a customer service or client-facing role.
• Ability to work in a fast-paced environment and multitask.
• Collaborative mindset and passion for high-quality service.

Responsibilities

• Respond to incoming customer inquiries via phone, email, and other communication channels in a timely and professional manner.
• Assist customers with product information, order processing, and problem resolution.
• Provide detailed and accurate information to customers, addressing their needs and concerns.
• Collaborate with cross-functional teams to ensure seamless customer experiences.
• Maintain detailed records of customer interactions and follow-up actions.
• Continuously seek opportunities to improve customer satisfaction and enhance operational efficiency.

Skills

Excellent communication

Problem-solving

Microsoft Office proficiency

CRM software proficiency

Experience in customer service

Multitasking

Collaborative mindset

Tools

Microsoft Office

CRM software

Job description

Overview Of The Position

Customer service representatives work directly with customers to provide assistance, resolve complaints, answer questions, and process orders

Overview Of The Position

Customer service representatives work directly with customers to provide assistance, resolve complaints, answer questions, and process orders

Key Responsibilities

• Respond to incoming customer inquiries via phone, email, and other communication channels in a timely and professional manner.
• Assist customers with product information, order processing, and problem resolution.
• Provide detailed and accurate information to customers, addressing their needs and concerns.
• Collaborate with cross-functional teams to ensure seamless customer experiences.
• Maintain detailed records of customer interactions and follow-up actions.
• Continuously seek opportunities to improve customer satisfaction and enhance operational efficiency.

Job Requirements

• Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and helpful manner.
• Strong problem-solving and critical thinking skills to handle a variety of customer inquiries and issues.
• Proficient in Microsoft Office suite (Word, Excel, Outlook) and comfortable with using various customer relationship management (CRM) software.
• Experience in a customer service or client-facing role, preferably in the administration and office support industry.
• Ability to work in a fast-paced environment and multitask effectively.
• A collaborative mindset and a genuine passion for providing exceptional customer service.