Customer Experience Specialist — Problem Solver & Collaborator

BizLink Group; Kuala Lumpur; On-site; MYR 24,000 - 42,000; Full time

Job summary

BizLink Group is seeking a customer service representative to directly assist customers, resolve inquiries, and process orders across phone, email, and other channels. You will provide accurate information, collaborate with cross-functional teams, and maintain detailed records of interactions to ensure high-quality service.

The role emphasizes strong communication, problem-solving, and a proactive approach to improving customer satisfaction in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and critical thinking abilities.
• Proficient with Microsoft Office and CRM software.
• Experience in customer service or client-facing roles.
• Ability to multitask in a fast-paced environment.
• Collaborative mindset and passion for helping customers.

Responsibilities

• Respond to inquiries via phone, email, and other channels promptly.
• Assist customers with product information, orders, and problem resolution.
• Provide detailed and accurate information addressing customer needs.
• Collaborate with cross-functional teams to ensure seamless experiences.
• Maintain records of customer interactions and follow-up actions.
• Seek opportunities to improve customer satisfaction and efficiency.

Skills

Communication

Problem-solving

Multitasking

Teamwork

Customer service experience

Interpersonal skills

Tools

MS Office

CRM software

Job description

BizLink Group is seeking a customer service representative to directly assist customers, resolve inquiries, and process orders across phone, email, and other channels. You will provide accurate information, collaborate with cross-functional teams, and maintain detailed records of interactions to ensure high-quality service.

The role emphasizes strong communication, problem-solving, and a proactive approach to improving customer satisfaction in a fast-paced environment.