Customer Service Representative

Setar Quay Sdn Bhd; Penang; On-site; MYR 22,000 - 42,000; Full time

Job summary

Setar Quay Sdn Bhd in Penang, Malaysia, is seeking a Customer Service Representative to deliver outstanding support across phone, email and chat channels. You will help customers with inquiries, issues and product questions while maintaining accurate records of interactions and transactions.

You should have a Diploma in a relevant field, 0–2 years of experience, and strong communication and interpersonal skills.

Qualifications

• Diploma in a relevant field
• 0–2 years of experience
• Strong communication and interpersonal skills
• Patience and empathy towards customers
• Ability to work in a fast-paced environment
• Flexibility to work various shifts

Responsibilities

• Provide outstanding customer service through phone, email, and chat support.
• Assist customers with inquiries, issues, and product-related questions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance the customer experience.
• Resolve complaints and provide appropriate solutions in a timely manner.

Skills

Communication skills

Interpersonal skills

Education

Diploma in a relevant field

Job description

• Provide outstanding customer service through phone, email, and chat support.
• Assist customers with inquiries, issues, and product-related questions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance the customer experience.
• Resolve complaints and provide appropriate solutions in a timely manner.

Description

• Provide outstanding customer service through phone, email, and chat support.
• Assist customers with inquiries, issues, and product-related questions.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance the customer experience.
• Resolve complaints and provide appropriate solutions in a timely manner.

Requirements

• Educational Qualifications: Diploma in a relevant field
• Experience Level: 0–2 years
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Patience and empathy towards customers
• Responsibilities and Duties: Ability to work in a fast-paced environment
• Working Conditions: Flexibility to work various shifts

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