Customer Service Representative

ITSU WORLD SDN. BHD.; Klang City, Port Klang; On-site; MYR 22,000 - 33,000; Full time

Benefits offered by this job

GPA

OT

Job summary

ITSU WORLD Sdn. Bhd. is seeking a Customer Service Representative in Malaysia to handle incoming calls, document service requests and repair notes, and update the customer database.

You will reach out to customers to arrange suitable times for technician visits and perform ad-hoc tasks assigned by your supervisor. The role targets candidates with a minimum SPM and good English/Bahasa Melayu, with Mandarin being a plus.

Qualifications

• Minimum SPM graduate.
• Good command of English and Bahasa Melayu, Mandarin is an added advantage.
• Attentive and result oriented.

Responsibilities

• Receive incoming calls.
• Compile the Service Request Form and Repair note once received.
• Update information to the customer database.
• Contact customer and arrange for a suitable time for the technician's home visit.
• Any ad-hoc task from superior.

Skills

Attentive and result oriented

Good command of English

Good command of Bahasa Melayu

Mandarin is an added advantage

Education

SPM

Job description

1. Receive incoming calls.
2. Compile the Service Request Form and Repair note once received.
3. Update information to the customer database.
4. Contact customer and arrange for a suitable time for the technician's home visit.
5. Any ad-hoc task from superior.

Requirement:
1. Minimum SPM graduate.
2. Good command of English and Bahasa Melayu, Mandarin is an added advantage.
3. Attentive and result oriented.

Other benefit:

• GPA
• OT

ITSU WORLD Sdn. Bhd. mission were to delivering The Real Sensei Experience to the customers. With more than 20 years of experience in the reflexology industry, we aim to preserve the skills and techniques on the verge of extinction from all Sensei. By recreating the timeless Sensei techniques, ITSU allows everyone to take pleasure in both precision and techniques inherited from decades of unwavering commitment to learn and practice. “ITSU” in full is a combination of techniques and technology. ITSU, which is also known as “御手”, derived from a Japanese term, reflecting the commitment to experience and expertise in the field while creating nothing but the best for our customers.

There is about 40 outlets and counters nationwide, due to this rapid expansion, we seek for suitable qualified, dynamic and self-motivated individuals to pursue a challenging career with us in the following capacity.

Innovation -- inspire and pursue innovation

Teamwork -- building teamwork

Ultimate -- achieve the ultimate

What can I earn as a Customer Service Representative