Customer Service Pro: Live Chat & Email (Mandarin)

Asia Recruit (Permanent, Contract, & Executive Recruitment); Kuala Lumpur; On-site; MYR 35,712 - 50,220; Full time

Job summary

A recruitment agency in Kuala Lumpur is hiring for a Customer Service role covering various projects including social media and health care. Candidates should have strong customer service skills, with fluency in Mandarin preferred. The position offers competitive salaries ranging from RM3200 to RM4500 depending on the project. This role involves responding to customer enquiries via email and chat while ensuring customer satisfaction and professionalism in communication.

Qualifications

• 3 years customer service experience for SPM holders.
• 1 year customer service experience for diploma holders.
• Fresh graduates are welcome to apply for degree holders.

Responsibilities

• Understand and respond to customer enquiries via chat and email.
• Manage customer escalations and ensure appropriate responses.
• Provide professional and competent customer service.

Skills

Customer service orientation

Effective communication

Fluent in Mandarin

Education

SPM

Diploma

Degree

Job description

A recruitment agency in Kuala Lumpur is hiring for a Customer Service role covering various projects including social media and health care. Candidates should have strong customer service skills, with fluency in Mandarin preferred. The position offers competitive salaries ranging from RM3200 to RM4500 depending on the project. This role involves responding to customer enquiries via email and chat while ensuring customer satisfaction and professionalism in communication.