Mandarin-Speaking Customer Service Exec | First-Contact

Summitnext; Iskandar Puteri; On-site; MYR 27,000 - 45,000; Full time

Benefits offered by this job

Base salary with monthly KPI incentives

Insurance benefits

Comprehensive training and onboarding

Job summary

A customer service firm is seeking a Customer Service Executive responsible for managing customer enquiries via email, live chat, and phone. The ideal candidate should have a minimum SPM qualification, communicate effectively in English, and be fluent in Mandarin. This role operates in a dynamic call centre environment. The position offers a base salary with monthly KPI incentives and includes insurance benefits along with opportunities for career progression.

Qualifications

• Minimum SPM qualification or equivalent.
• Ability to communicate in average English (spoken and written).
• Ability to read and write in Traditional Mandarin and speak fluent Mandarin.

Responsibilities

• Handle inbound customer enquiries via phone, email, and chat.
• Provide accurate information and troubleshoot basic issues.
• Record and update all customer interactions.

Skills

Customer-oriented attitude

Problem-solving skills

Communication in average English

Fluent Mandarin

Education

SPM qualification or equivalent

Job description

A customer service firm is seeking a Customer Service Executive responsible for managing customer enquiries via email, live chat, and phone. The ideal candidate should have a minimum SPM qualification, communicate effectively in English, and be fluent in Mandarin. This role operates in a dynamic call centre environment. The position offers a base salary with monthly KPI incentives and includes insurance benefits along with opportunities for career progression.