Customer Experience & Planning Executive

WINWAY INTERCONNECT TECHNOLOGY (M) SDN BHD; Bayan Lepas; On-site; MYR 36,000 - 52,000; Full time

Job summary

WINWAY INTERCONNECT TECHNOLOGY (M) Sdn Bhd is seeking a detail-oriented order management professional to handle customer POs, confirmations, pull-in/push-out requests, and delivery schedule changes in a busy manufacturing environment.

You will coordinate with Purchasing, Production Planning, Warehouse, and Logistics to ensure on-time delivery, monitor shortages, and maintain accurate order records while providing timely updates to customers and internal teams.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Supply Chain Management, or equivalent practical experience.
• 2-3 years of experience in customer service, order management, or planning within manufacturing.
• Strong coordination, planning, and organisational skills.
• Good communication and interpersonal skills.
• Proactive, responsible, and results-oriented with good teamwork skills.

Responsibilities

• Manage customer POs, order confirmations, pull-in and push-out requests, cancellations and delivery schedule changes.
• Ensure PO information, pricing, part numbers, revisions, and delivery requirements are accurate and maintained in the system.
• Review Open Order Reports (OOR), verify order status, confirm deliveries, and provide updates on outstanding orders.
• Monitor material shortages and coordinate with Purchasing to support customer demand.
• Coordinate with Production Planning, Warehouse, and Logistics to ensure on-time delivery and shipment arrangements.
• Monitor production delays and coordinate recovery plans to minimize customer impact.
• Maintain customer order records and prepare reports and documentation.
• Maintain good customer relationships with timely responses and addressing customer concerns.
• Aim for KPIs like On-Time Delivery and customer satisfaction.
• Handle ECN notifications and inform Engineering; follow up on changes.
• Process Return Material Authorization (RMA) and coordinate returns and investigations.
• Handle customer inquiries and urgent requests professionally and promptly.
• Perform other duties as assigned.

Skills

PO processing

Order management

Customer service

Coordination

Education

Diploma or Bachelor's in Business Administration / Supply Chain

Job description

WINWAY INTERCONNECT TECHNOLOGY (M) Sdn Bhd is seeking a detail-oriented order management professional to handle customer POs, confirmations, pull-in/push-out requests, and delivery schedule changes in a busy manufacturing environment.

You will coordinate with Purchasing, Production Planning, Warehouse, and Logistics to ensure on-time delivery, monitor shortages, and maintain accurate order records while providing timely updates to customers and internal teams.