Internship Customer Service Executive (Mandarin Speaker)

Newton iEstate Sdn Bhd; Subang Jaya; On-site; MYR 42,000 - 54,000; Full time

Job summary

Newton iEstate Sdn Bhd in Subang Jaya is seeking a customer service-focused professional to assist clients across phone, WhatsApp, social media and email, delivering accurate product and service information.

You will maintain customer records, follow up to nurture relationships, and support cross-department collaborations to ensure smooth service delivery.

Qualifications

• Experience handling customer inquiries via multiple channels (phone, email, chat).
• Ability to maintain accurate customer records in CRM.
• Strong communication and problem-solving skills.

Responsibilities

• Assist customers by answering enquiries via phone, WhatsApp, social media and email.
• Provide accurate information regarding company products and services.
• Handle customer feedback and resolve basic issues promptly.
• Follow up with customers and maintain good customer relationships.
• Update and maintain customer records in the company system.
• Support the team with administrative and customer service tasks.
• Work closely with different departments to ensure smooth custo...

Skills

Customer service

Phone support

Multichannel communication

Tools

CRM software

Job description

• Assist customers by answering enquiries via phone calls, WhatsApp, social media and email.
• Provide accurate information regarding company products and services.
• Handle customer feedback and resolve basic issues promptly.
• Follow up with customers and maintain good customer relationships.
• Update and maintain customer records in the company system.
• Support the team with administrative and customer service tasks.
• Work closely with different departments to ensure smooth custo...