Logistics Operations Associate (Fresh Graduate with Mandarin Proficiency)

Toll Group; Kuala Lumpur; On-site; MYR 33,480 - 44,640; Full time

Benefits offered by this job

Supportive work environment

Professional development opportunities

Hands-on experience in logistics

Job summary

A leading logistics company in Kuala Lumpur is looking for an Operations Customer Support specialist to join their team. The successful candidate will be responsible for managing export data, overseeing booking processes, and ensuring clear communication with partners in both English and Mandarin. This entry-level role requires a minimum diploma and offers opportunities for professional growth in the dynamic logistics sector. Enjoy a supportive environment where your contributions impact global operations.

Qualifications

• Fluency in both spoken and written English and Mandarin is essential.
• Demonstrated accuracy and efficiency in data entry.
• Proficient in MS Office applications.

Responsibilities

• Manage and input critical export data for smooth processing.
• Create and manage Quick Bookings within CargoWise system.
• Respond to information inquiries accurately and efficiently.
• Conduct quality checks to ensure accuracy.

Skills

Fluency in English

Fluency in Mandarin

Data entry accuracy

Communication skills

MS Office proficiency

Education

Minimum Diploma in related field

Job description

**We do this to better understand how visitors use our site and to offer you a more personal experience. Please see our for more information.**## Operations Customer Support (Fresh Graduate with Mandarin Proficiency)**About Toll Group**At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —**Launch Your Logistics Career with Toll Global Forwarding!****Your Role: Contributing to Global Export Success**You will be a crucial member of our team, responsible for ensuring the smooth and accurate processing of export shipments. You will:* **Become a Data Management Specialist:** Accurately manage and input critical export data, adhering to our established Export Standard Operating Procedures to ensure compliance and efficiency.* **Drive Booking Efficiency:** Independently create and manage Quick Bookings within the CargoWise system, utilizing booking confirmations to initiate the shipment process.* **Oversee Shipment Consolidation:** Take ownership of consolidation registrations and generate precise Shipper's instructions, ensuring clear communication for seamless handling.* **Serve as a Key Information Contact:** Proactively respond to information inquiries with accuracy and efficiency, and effectively access and manage relevant shipment documentation.* **Champion Accuracy and Collaboration:** Conduct thorough quality checks on completed work to guarantee accuracy and proactively communicate with internal and external stakeholders via email to ensure smooth operations.* **Maintain Data Integrity:** Uphold the highest standards of confidentiality for sensitive customer and company information.* **Facilitate International Partnerships:** Utilize your written Mandarin skills to effectively communicate with our partners, fostering strong working relationships.**What You'll need to succeed:*** **Language Proficiency:** Fluency in both spoken and written **English and Mandarin** is essential for effective communication with our international partners.* **Data Precision:** Demonstrated accuracy and efficiency in data entry with a strong attention to detail.* **Technical Aptitude:** Proficiency in MS Office applications (Word, Excel, Outlook) and a willingness to learn new software.* **Growth Mindset:** A strong desire to learn and develop a career within the freight forwarding and shipping industry.* **Communication Excellence:** Excellent verbal and written communication and interpersonal skills, enabling effective collaboration.* **Global Awareness and Flexibility:** Willingness and ability to work flexibly, including during public holidays, to support our global export operational needs and varying time zones.**What We Offer:*** A supportive and collaborative work environment where you can learn and grow.* Hands-on experience in the dynamic field of international logistics.* Opportunities for professional development and career advancement.* The chance to contribute meaningfully to a global operation.**Qualification*** Minimum with Diploma in any related field or equivalentAt Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.www.careers.tollgroup.comYou must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.We're on a mission to help move the businesses that move the world. With over 130 years' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries.We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts. Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further.Visit to learn more.