Customer Support Officer

Toll Group; Malaysia; On-site; MYR 30,000 - 42,000; Full time

Benefits offered by this job

Industry-leading training

Career growth opportunities

Welcoming team environment

Job summary

A leading logistics company in Malaysia seeks a detail-oriented Customer Support Officer in Bayan Lepas. Responsibilities include managing customer relationships, assisting with account processes, and providing technical support. The ideal candidate has 1-3 years of experience in an operational role and strong knowledge of business processes. Be part of a global team that offers diverse challenges and opportunities for professional growth.

Qualifications

• 1–3 years of relevant job-related experience.
• Experience in an operational/support role.
• Detailed knowledge of business processes.

Responsibilities

• Develop and maintain professional relationships with customers.
• Assist in account management and transaction processing.
• Provide technical support related to customer transactions.
• Liaise with stakeholders to meet service standards.
• Respond to customer queries and resolve issues.

Skills

Customer relationship management

Account management

Problem-solving

Technical support

Education

Technical/vocational training

Job description

**We do this to better understand how visitors use our site and to offer you a more personal experience. Please see our for more information.**Customer Support Officer page is loaded## Customer Support Officerlocations: Bayan Lepastime type: Full timeposted on: Posted Todayjob requisition id: R000075379**About Toll Group**At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —We are seeking a detail-oriented and proactive **Customer Support Officer** to join our team based in **Bayan Lepas, Penang*****.*****Key Responsibilities**:* **Customer Relationships:** Develop and maintain effective, professional relationships with customers.* **Account Support:** Assist with account management and transaction processing.* **Product & Technical Support:** Provide support related to customer transactions, feedback, and requests.* **Stakeholder Coordination:** Liaise with internal and external stakeholders to meet contractual obligations and service standards.* **Issue Resolution:** Respond to customer queries and resolve issues in line with agreements and established processes.**Requirements**:* **Experienced operational/support role** requiring **detailed knowledge of business processes.*** Performs **semi-routine tasks** through the **application of established knowledge and procedures**, with potential **guidance to junior staff.*** Requires **1–3 years of relevant job-related experience and technical/vocational training.**At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.www.careers.tollgroup.comYou must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.[](blob:https://tollgroup.wd5.myworkdayjobs.com/398f8cd4-cfae-41bb-a4f8-938d238bef29)0:00 / 3:20We're on a mission to help move the businesses that move the world. With over 130 years' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries.We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts. Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further.Visit to learn more.