Experienced Customer Support Officer-6

Toll Group; Malaysia; On-site; MYR 33,000 - 56,000; Full time

Job summary

Toll Group in Malaysia is seeking a detail-oriented data entry assistant to support export operations, ensuring accuracy and timeliness across booking and shipping documentation.

You will register consignments, issue shipper instructions, respond to information requests, and collaborate with colleagues to improve processes while maintaining confidentiality.

The role requires fluent English, strong MS Office skills, fast typing, and a positive, team-driven attitude.

Qualifications

• Diploma or equivalent required.
• Proven data entry experience in logistics is preferred.
• Proficiency in MS Office and fast typing with high accuracy.

Responsibilities

• Enter data according to the Export Standard Operating Procedure.
• Create Quick Booking according to the Booking confirmation in Cargo Wise system
• Register Consol and issue Shippers instruction
• Respond to queries and access relevant files
• Check completed work for accuracy
• Proactively communicate with stakeholders via email
• Maintain confidentiality of sensitive information
• Explore process improvements through Continuous Improvement initiatives

Skills

Technical Export Experience

Data entry

MS Office

Typing speed

English proficiency

Attention to detail

Education

Diploma or equivalent

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

PRIMARY DUTIES & RESPONSIBILITIES

• Enter data according to the Export Standard Operating Procedure
• Create Quick Booking according to the Booking confirmation in Cargo Wise system
• Responsible to register Consol and proceed with issuance of Shippers instruction
• Respond to queries for information and access relevant files
• Check completed work for accuracy
• Proactively communicate with stakeholders via email
• Keeping sensitive customer or company information confidential
• Explore process improvement through Continuous Improvement initiative

SKILLS

• Technical Export Experience in Freight Forwarding
• Proven data entry working experience
• Familiarity with MS Office
• Typing speed and accuracy
• Proficiency in both spoken and written English
• Attention to details and accuracy

ESSENTIAL PERSONAL ATTRIBUTES

• Desire to learn and grow
• Flexibility of thought and action
• Sound integrity and disciplined
• Ability to work with others in a collaborative team environment as well as independently
• Ability to take responsibility and ownership of tasks and projects
• Willingness to share ideas and knowledge
• Customer orientated, good people skills and able to work with people at all levels.
• Good motivation, team building and influence skills
• Able to work independently and under pressure with minimum supervision

QUALIFICATIONS REQUIRED

Minimum with Diploma in any related field or equivalent

Company Culture & Values

What moves you? At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.

We are on a mission to help move the businesses that move the world. With over 130 years' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts. Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further.