Customer Service Officer

Sedgwick Claims Management Services Ltd; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Benefits offered by this job

Inclusive work environment

Growth opportunities

Well-being benefits

Job summary

Sedgwick Claims Management Services Ltd in Kuala Lumpur is seeking a Customer Service Officer to join our dynamic Call Centre team. You will handle Emergency Assistance calls, Travel Claims, and Mobile Claims while delivering excellent customer support and upholding guidelines.

The role requires rotating shifts, strong communication, and proficiency in MS Office. We offer a supportive environment and opportunities for professional growth within a global risk and claims administration leader.

Qualifications

• Excellent communication skills, both oral and written.
• Strong time management abilities and ability to multitask.
• Proficiency with Microsoft Office applications.
• Willingness to work on a rotating shift schedule.

Responsibilities

• Handle Emergency Assistance calls (inbound/outbound) across Malaysia.
• Manage Travel Claims inquiries via phone.
• Assist customers from Singapore & Hong Kong with Mobile Claims.
• Provide motor insurance claim support per guidelines.
• Complete call logs and update the operating system.
• Take on other ad-hoc tasks as assigned.

Skills

Communication skills

Time management

Microsoft Office

Shift flexibility

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Customer Service Officer

About the Role

We are seeking passionate Customer Service Officers to join our dynamic Call Centre team in Kuala Lumpur. If you are driven to make a difference, enjoy challenges, and above all, care about helping others, there’s a place for you here.

Your Role

• Emergency Assistance: Handle a full spectrum of inbound and outbound calls for Emergency Roadside Assistance & Emergency Home Assistance across Malaysia.
• Travel Claims: Manage inbound calls for Travel Claims enquiries.
• Mobile Claims: Assist customers from Singapore & Hong Kong with Mobile Claims.
• Customer Support: Address customer inquiries and feedback regarding our services.
• Insurance Claims: Provide motor insurance claim support in line with guidelines.
• Administrative Tasks: Complete call logs and update our operating system.
• Flexibility: Commit to a rotational shift schedule.
• Additional Duties: Occasionally take on other ad-hoc tasks assigned.

To Succeed in This Role, You Should Have

• Proficiency in computer skills, including Microsoft Office.
• Strong time management abilities.
• Excellent communication skills, both oral and written.
• Willingness to work on a rotating shift schedule.

What We Offer

• A supportive and inclusive work environment.
• Opportunities for professional growth and development.
• Comprehensive benefits for your well-being.

Please note: This position requires working in shifts.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com