Administrator (Service Hub)

Sedgwick Claims Management Services Ltd; Kuala Lumpur; On-site; MYR 42,000 - 58,000; Full time

Job summary

Sedgwick Claims Management Services Ltd is expanding its Malaysia operations and seeking a detail-oriented Administration Officer to support claims processing and data entry. The role emphasizes accuracy, organization, and timely workflow within a collaborative team.

Ideal candidates will have proven administrative or data entry experience, strong Excel and Outlook skills, and familiarity with CRM or claims-management systems.

Qualifications

• Proven experience in an administrative or data entry role.
• Strong attention to detail and accuracy.
• Proficient in Microsoft Excel and Outlook; experience with CRM is a plus.

Responsibilities

• Input and maintain data in internal systems and databases.
• Process claims-related administrative tasks and document management.
• Handle invoices and payments related to claims and admin functions.
• Coordinate with internal teams to gather required documents.
• Track claim progress and follow up on outstanding items.
• Maintain organized digital filing systems for records and claims.
• Prepare reports and summaries for management.
• Support general administrative tasks including inbox management.

Skills

Data entry

Administrative support

MS Excel

CRM systems

Communication

Time management

Tools

Claims management systems

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Administrator (Service Hub)

We are currently expanding our business in Malaysia market!

At Sedgwick, we believe that caring counts and that includes caring for our people. If you're someone who enjoys keeping things organized, supporting teams, and making sure the business runs smoothly behind the scenes, this role is for you.

What You’ll Be Part Of

You’ll join a global company that helps people and businesses recover from unexpected events whether it’s an accident, a natural disaster, or a workplace issue. Your role in administration is key to making that support possible.

How You’ll Grow

We’re serious about development. You’ll have access to training, mentoring, and tools to help you sharpen your skills and grow your career whether you want to specialize in business support or explore other areas within Sedgwick.

Who You’ll Work With

You’ll be part of a friendly, respectful, and collaborative team. We value diversity and inclusion, and we make sure everyone feels welcome and supported. You’ll work with people who care about the work, about each other, and about doing the right thing.

Why It Matters

Your work may be behind the scenes, but it’s never unnoticed. You’ll help keep things running smoothly so our teams can focus on helping clients and claimants and that makes a real difference.

Administrator Associate, Administration Services (Business Support)

Role Overview

We are seeking a detail-oriented and proactive Administration Officer to support our operations through accurate data entry and efficient claims administration. This role is vital in ensuring the integrity of our records and the smooth processing of claims, contributing to the overall effectiveness of the team.

Key Responsibilities

• Accurately input and maintain data in internal systems and databases.
• Administer claims processes including logging, tracking and updating claim records.
• Process invoices and payments related to claims and other administrative functions ensuring accuracy and compliance with procedures.
• Liaise with internal teams to gather and verify required documentation.
• Monitor claim progress and follow up on outstanding items to ensure timely resolution.
• Maintain organised digital filing systems for claims and administrative records.
• Prepare reports and summaries for management teams.
• Support other general administrative tasks such as inbox management.

Skills & Experience

• Proven experience in an administrative or data entry role, ideally within claims, insurance, or finance is desirable.
• High level of accuracy and attention to detail.
• Strong organisational and time management skills.
• Proficiency in Microsoft Office Suite (especially Excel and Outlook).
• Experience with claims management systems or CRM platforms is desirable.
• Excellent written and verbal communication skills.

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances.

Sedgwick retains the discretion to add or to change the duties of the position at any time.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected.

The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall.

With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com