Emergency & Claims Support Specialist

Sedgwick

Kuala Lumpur

On-site

MYR 30,000 - 60,000

Full time

7 days ago

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Benefits offered by this job

Professional growth

Well-being benefits

Inclusive environment

Job summary

Sedgwick in Kuala Lumpur is seeking a Customer Service Officer to join our Call Centre team. You will handle Emergency Roadside Assistance, Home Assistance, Travel and Motor Insurance Claims for customers across Malaysia.

Strong communication, time management and Microsoft Office skills are essential. The role includes a rotating shift schedule in a supportive environment with growth opportunities and well-being benefits.

Qualifications

Proficiency in computer skills, including Microsoft Office.
Strong time management abilities.
Excellent communication skills, both oral and written.
Willingness to work on a rotating shift schedule.

Responsibilities

Emergency Assistance: Handle a full spectrum of inbound and outbound calls for Emergency Roadside Assistance & Emergency Home Assistance across Malaysia.
Travel Claims: Manage inbound calls for Travel Claims enquiries.
Mobile Claims: Assist customers from Singapore & Hong Kong with Mobile Claims.
Customer Support: Address customer inquiries and feedback regarding our services.
Insurance Claims: Provide motor insurance claim support in line with guidelines.
Administrative Tasks: Complete call logs and update our operating system.
Flexibility: Commit to a rotational shift schedule.
Additional Duties: Occasionally take on other ad-hoc tasks assigned.