Claims Administrator

Sedgwick Singapore Pte Ltd; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

Sedgwick Singapore Pte Ltd in Kuala Lumpur is seeking a detail-oriented Administrator to support our operations through accurate data entry and efficient claims administration.

You will input data, log and track claims, process invoices, liaise with teams, monitor progress, maintain digital filing, and prepare reports. Diploma or degree with 2+ years in admin or data entry required; strong accuracy and communication; shift hours 8:30 AM–5:30 PM or 1:00 PM–10:00 PM.

Qualifications

• Diploma or degree holder with at least 2 years of relevant experience in administration or data entry.
• High level of accuracy and attention to detail.
• Strong organisational and time management skills.
• Proficiency in Microsoft Office Suite (Excel and Outlook).
• Experience with claims management systems or CRM platforms is desirable.
• Excellent written and verbal communication skills.

Responsibilities

• Accurately input and maintain data in internal systems and databases.
• Administer claims processes including logging, tracking and updating claim records.
• Process invoices and payments related to claims and other administrative functions ensuring accuracy and compliance with procedures.
• Liaise with internal teams to gather and verify required documentation.
• Monitor claim progress and follow up on outstanding items to ensure timely resolution.
• Maintain organised digital filing systems for claims and administrative records.
• Prepare reports and summaries for management teams.
• Support other general administrative tasks such as inbox management.

Skills

Attention to detail

Time management

Communication

Education

Diploma or Degree

Tools

Excel

Outlook

CRM platforms

Claims management systems

Job description

We are seeking a detail-oriented and proactive Administrator to support our operations through accurate data entry and efficient claims administration. This role is vital in ensuring the integrity of our records and the smooth processing of claims, contributing to the overall effectiveness of the team.

Key responsibilities

• Accurately input and maintain data in internal systems and databases
• Administer claims processes including logging, tracking and updating claim records
• Process invoices and payments related to claims and other administrative functions ensuring accuracy and compliance with procedures
• Liaise with internal teams to gather and verify required documentation
• Monitor claim progress and follow up on outstanding items to ensure timely resolution
• Maintain organised digital filing systems for claims and administrative records
• Prepare reports and summaries for management teams
• Support other general administrative tasks such as inbox management

Requirements

• Diploma or Degree holder with at least 2 years of relevant experience in administration or data entry, preferably within the claims, insurance, or finance sector
• High level of accuracy and attention to detail
• Strong organisational and time management skills
• Proficiency in Microsoft Office Suite (especially Excel and Outlook)
• Experience with claims management systems or CRM platforms is desirable
• Excellent written and verbal communication skills

Flexible to work rotating shifts, depending on operational and business requirements. Shift hours are 8:30 AM to 5:30 PM or 1:00 PM to 10:00 PM

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. The company provides a broad range of resources tailored to our clients’ specific needs in casualty, property, marine, benefits and other lines. At Sedgwick, caring counts; through the dedication and expertise of nearly 27,000 colleagues across 65 countries, the company takes care of people and organizations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line. Sedgwick’s majority shareholder is The Carlyle Group; Stone Point Capital LLC, Caisse de dépôt et placement du Québec (CDPQ), Onex and other management investors are minority shareholders. For more, see sedgwick.com