Customer Service Officer

SAM Engineering & Equipment (M) Bhd; Bayan Lepas; On-site; MYR 36,000 - 60,000; Full time

Job summary

SAM Engineering & Equipment (M) Bhd in Malaysia is seeking a qualified coordinator to support chemical cleaning operations. You will be the main liaison for customers, ensuring timely communication, accurate scheduling, and proper documentation to meet safety and quality standards.

The role involves preparing work orders, monitoring timelines, and generating cost estimates while maintaining strong cross-functional coordination with internal teams.

Qualifications

• Diploma or Bachelor's degree as stated.
• Fresh graduates may be considered; industrial services or chemical cleaning experience is a plus.
• Proficient computer skills with MS Office and business systems.

Responsibilities

• Coordinate and support chemical cleaning operations as the primary contact for customers.
• Ensure timely communication, accurate job scheduling, and documentation management.
• Respond promptly to customer inquiries, complaints, and service requests.
• Prepare work orders, service requests, and job documentation.
• Monitor project timelines and ensure customer requirements are fulfilled.
• Prepare quotations, service proposals, and cost estimates.

Education

Diploma/Bachelor's Degree in Business Administration, Chemical Engineering, Industrial Management, or related field

Tools

MS Office

Job description

1. To coordinate and support chemical cleaning operations by serving as the primary point of contact for customers, ensuring timely communication, accurate job scheduling, documentation management, and effective resolution of customer inquiries.

2. To ensure seamless execution of chemical cleaning projects through effective customer coordination, operational planning, and proactive communication, while maintaining compliance with safety, quality, and service delivery requirements to achieve high customer satisfaction.

Roles And Responsibilities:

• 1. To ensure that the product meet the customer’s requirements.
• 2. Act as the main liaison between customers and internal operational teams
• 3. Respond promptly to customer inquiries, complaints, and service requests.
• 4. Prepare work orders, service requests, and job documentation.
• 5. Monitor project timelines and ensure customer requirements are fulfilled
• 6. Prepare quotations, service proposals, and cost estimates for customers
• 7. Ensure all documentation complies with company quality management requirements 8. All other responsibilities as assigned by Superior from time to time.

Requirements:

• 1. Diploma or Bachelor's Degree in Business Administration, Chemical Engineering, Industrial Management, or a related field.
• 2. Fresh graduates may be considered; experience in industrial services or chemical cleaning operations is an advantage.
• 3. Preferably 1~3years working experience in similar capacity in manufacturing environment.
• 4. Strong computer literacy, with the ability to effectively utilize Microsoft Office and other relevant business systems, is required.

SAM Malaysia is a key player in precision machining, equipment integration and automation solutions, primarily for the aerospace and equipment/semiconductor industries.

We are a subsidiary of Singapore Aerospace Manufacturing (SAM) Pte Ltd a leading manufacturer of critical aero-engine components whose clientele includes some of the world’s major aviation players. In addition to Malaysia and Singapore, SAM also has a presence in Thailand, China, Germany and the United Kingdom.

We are growing and we need suitably qualified people to support us on our journey. If you are looking for an environment where you will be challenged and where you will be able to contribute in a meaningful way, do consider what we have to offer. You have the opportunity to learn and collaborate with our international workforce and business partners from Asia and Europe.

Join a company that was born in South East Asia, has grown to be present in five other countries across the world and with ambitions to grow further. There are sometimes greater learning opportunities, greater satisfaction and sense of achievement in being part of a team that reaches for the top than joining a team that is already there.

Come be part of our growth journey!

Come join our diversified team and we will provide the thrust you need to take your career to the skies!

SAM Malaysia is a key player in precision machining, equipment integration and automation solutions, primarily for the aerospace and equipment/semiconductor industries.

We are a subsidiary of Singapore Aerospace Manufacturing (SAM) Pte Ltd a leading manufacturer of critical aero-engine components whose clientele includes some of the world’s major aviation players. In addition to Malaysia and Singapore, SAM also has a presence in Thailand, China, Germany and the United Kingdom.

We are growing and we need suitably qualified people to support us on our journey. If you are looking for an environment where you will be challenged and where you will be able to contribute in a meaningful way, do consider what we have to offer. You have the opportunity to learn and collaborate with our international workforce and business partners from Asia and Europe.

Join a company that was born in South East Asia, has grown to be present in five other countries across the world and with ambitions to grow further. There are sometimes greater learning opportunities, greater satisfaction and sense of achievement in being part of a team that reaches for the top than joining a team that is already there.

Come be part of our growth journey!

Come join our diversified team and we will provide the thrust you need to take your career to the skies!