Associate Customer Service Executive at MKS

MKS; Simpang Ampat; On-site; MYR 33,000 - 58,000; Full time

Job summary

MKS is seeking an Associate Customer Service Executive in Simpang Ampat. You will partner with Sales and internal teams to provide superior service and support to customers, reporting to the Customer Service Team Lead.

You will process sale orders, maintain pricing, handle returns and billing, and manage shipments to ensure on-time delivery. You will build strong customer relationships, coordinate with stakeholders, and strive for continuous process improvements across the region.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 2–3 years in customer service or related area is preferred.
• Knowledge of customs trade requirements (GPB, LMW, FTZ) is a plus.
• Proficient with SAP SD and standard Office software.

Responsibilities

• Process sale orders and maintain pricing as needed.
• Handle customer returns, billing, and delivery documents.
• Coordinate credit/debit memos and loans on equipment.
• Manage transport/shipment planning for on-time delivery.
• Address customer complaints and coordinate with stakeholders to resolve.
• Build and maintain trusted customer relationships via calls or emails.
• Serve as primary liaison for MY customers and related stakeholders.
• Ensure KPIs are met and seek process improvements.
• Share best practices across region and globally.

Skills

Communication skills

Customer service orientation

Cross-functional coordination

Time management

Problem solving

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Excel

SAP SD module

Office software

Job description

Associate Customer Service Executive at MKS

Location

Simpang Ampat, M07, MY

Employment Type

Full-time, On site

Job Overview

As an Associate Customer Service Specialist, you will partner with Sales Team and Internal Team to provide best support and service to Customer. In this role, you will report to the Customer Service Team Lead.

You Will Make an Impact By:

• Process sale orders
• Price maintenance
• Customer returns
• Customer billing and delivery documents
• Credit/debit memo
• Equipment on loan agreement
• Following to the standard operating procedures and system
• Manage transport/shipment planning to ensure accuracy and on-time delivery to customers
• Handle customer complaints by coordinating with relevant stakeholders in order to seek appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Build sustainable relationships and customer trust through interactive and professional communications either by phone calls or emails
• Be a primary liaison for all MY customers and relevant stakeholders in regarding to order and delivery inquiries
• Ensure personal and functional KPIs are met
• Always seek for continuous process improvements in regard to customer services
• Share best practices and interacting with counterparts across the region and globally
• Performs other duties, tasks and responsibilities as assigned or required

Additional responsibility:

• Safety remains the number one priority by making it an integral part in all activities;
• En-sure all work is completed safety \& in compliance with laws, regulations \& Atotech standards.
• Demonstrate ongoing visibility at sites \& consistent interaction with staff and contractors at all level.

Skills You Bring:

• Bachelor's degree in Business Administrative or related field.
• At least 2-3 years experiences in customer service field, chemical industry is preferred.
• Knowledge in customs trade requirement e.g. GPB, LMW, FTZ application is a plus.
• Knowledge of Office software and SAP SD module, specifically in order to delivery process.
• Good command of spoken and written communication skills.
• Customer orientation with good service-minded attitude, ability to remain professional and courteous with customers at all times.
• Ability to coordinate across functions and locations to ensure successful outcomes.
• Self-motivated with high sense of urgency, resourcefulness and adaptability.
• Effective time management skills including sequencing of own works with effective resource management.

Equal Opportunity Statement

Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to various export control regulations. Applicants for these positions may be limited (by, for example, their countries of citizenship, country of origin, or immigration status) where required by law or governmental contact, and/or employment made contingent upon the issuance of appropriate governmental licensing.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply.

We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law.

Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business. MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities.

If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: [e-mail].