CUSTOMER SERVICE-LOGISTICS COORDINATOR

Yoong Mei Trading & Transport Sd Bhd; Masai; On-site; MYR 36,000 - 54,000; Full time

Job summary

Jora Malaysia is seeking a logistics coordinator to inform customers about services, take orders, and process returns. You will handle orders and escalations across multiple channels while maintaining accurate records and a positive, empathetic attitude.

You will need computer experience and a willingness to assist customers, sometimes as part of sales, with prompt, professional responses to inquiries and complaints.

Qualifications

• Experience using computers to access information and process orders.
• Ability to help customers understand services and reservations.
• Respond promptly and professionally to inquiries and complaints.
• Keep records of customer interactions and transactions.

Responsibilities

• Provide information about services and take customer orders across channels.
• Process orders, modifications, and escalation requests as needed.
• respond promptly to customer inquiries and resolve issues.
• Maintain knowledge of services to answer questions accurately.
• Provide feedback to improve customer service efficiency.

Skills

Customer service

Order processing

Multichannel communication

Problem solving

Job description

Jora Malaysia will close on 9th September 2026.

• We are hiring logistics coordinator to give customers information about services, take orders, and process returns. You will also be asked to process orders, modifications, and escalat[e] orders across a number of communication channels.
• To do well in this role you need to have experience working with computers. By helping customers understand the services provided and answering questions about their reservations, they are sometimes seen as having a role in sales.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries.
• Communicating with customers through various channels. Acknowledging and resolving customer complaints.
• Knowing our services inside and out so that you can answer questions. Processing orders and requests, keeping records of customer interactions and transactions.
• Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support.