Logistics Customer Experience Specialist

Yoong Mei Trading & Transport Sd Bhd; Masai; On-site; MYR 36,000 - 54,000; Full time

Job summary

Jora Malaysia is seeking a logistics coordinator to inform customers about services, take orders, and process returns. You will handle orders and escalations across multiple channels while maintaining accurate records and a positive, empathetic attitude.

You will need computer experience and a willingness to assist customers, sometimes as part of sales, with prompt, professional responses to inquiries and complaints.

Qualifications

• Experience using computers to access information and process orders.
• Ability to help customers understand services and reservations.
• Respond promptly and professionally to inquiries and complaints.
• Keep records of customer interactions and transactions.

Responsibilities

• Provide information about services and take customer orders across channels.
• Process orders, modifications, and escalation requests as needed.
• respond promptly to customer inquiries and resolve issues.
• Maintain knowledge of services to answer questions accurately.
• Provide feedback to improve customer service efficiency.

Skills

Customer service

Order processing

Multichannel communication

Problem solving

Job description

Jora Malaysia is seeking a logistics coordinator to inform customers about services, take orders, and process returns. You will handle orders and escalations across multiple channels while maintaining accurate records and a positive, empathetic attitude.

You will need computer experience and a willingness to assist customers, sometimes as part of sales, with prompt, professional responses to inquiries and complaints.