Customer Service Lead Sales - John Crane - Sepang

Smiths Group plc; Sepang; On-site; MYR 42,000 - 70,000; Full time

Job summary

John Crane, a business of Smiths Group, is seeking a Sales representative to support internal and external customers and manage CSE team activities. The role includes preparing quotations, entering orders in SAP, and coordinating shipping documentation.

You will liaise with stakeholders, monitor orders, and provide data reports to management. The ideal candidate has 5–7 years in customer support, a relevant diploma, and strong communication skills.

Qualifications

• 5–7 years in customer support field.
• Diploma in Mechanical Engineering or related discipline.
• Proficiency with MS Office software.
• Self-motivated with ability to work independently or in a team.
• Strong communication skills.

Responsibilities

• Lead CSE team and coordinate related issues to support business growth.
• Communicate with internal and external stakeholders.
• Prepare sales and service quotations for related products and services.
• Enter sales and service orders into SAP business systems.
• Monitor sales and service orders and expedite parts.
• Prepare weekly sales reports and BW reports.
• Prepare shipping documentation and liaise with internal departments related to shipping.
• Maintain excellent service and build rapport with customers (internal and external).
• Provide support to product marketing and training functions.
• Perform other related customer service functions as assigned.
• Be familiar with ERP system SAP.
• Support manager’s request of related business data reports.

Skills

Customer service

Communication

Teamwork

SAP familiarity

Education

Diploma in Mechanical Engineering

Tools

MS Office

SAP

Job description

John Crane, a business of Smiths Group, is a global leader in mission‑critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

Job Description

Purpose of Role: Sales representative supporting internal and external customer and CSE team management.

Key Activities

• Lead CSE team and coordinate related issues to support business growth.
• Act as a key role to communicate with internal and external stakeholders.
• Prepare sales and service quotations for related products and services.
• Enter sales and service orders into SAP business systems.
• Monitor sales and service orders and expedite parts.
• Prepare weekly sales report and run BW reports.
• Prepare shipping documentation and liaise with internal departments related to shipping.
• Maintain excellent service and build good rapport with customers (both internal and external stakeholders).
• Provide support to the product marketing and training functions.
• Perform other related customer service functions as assigned from time to time.
• Be familiar with ERP system SAP.
• Support manager’s request of related business data report.

Qualifications

• 5-7 years in customer support field.
• Diploma in Mechanical Engineering or other discipline.
• M/S software skills.
• Self‑motivated, with the ability to work both independently or in a team where required.
• Communication skills.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics.