Customer Service Junior Coordinator China & TW

Wilhelmsen group; Kuala Lumpur; On-site; MYR 27,000 - 45,000; Full time

Job summary

Wilhelmsen group in Malaysia seeks a Junior Central Customer Service Coordinator to manage RFQs and POs in the Global Customer Service mailbox, ensuring accuracy and SLA compliance. The role also provides administrative support to GCS and LCS teams and coordinates with Supply Chain for urgent tasks.

Requirements include a Diploma in any field and 2–3 years of relevant work experience in order fulfilment, logistics or supply chain, with fluent English and strong MS Office skills.

Qualifications

• Diploma required; relevant fields preferred
• 2–3 years of experience in order fulfilment, supply chain or logistics
• Fluent English in writing, speaking and listening
• Proficient computer literacy and MS Office
• Ability to prioritise, customer-oriented with strong communication and interpersonal skills
• Good planning, organising, and time-management skills
• Independent with minimal supervision and a collaborative team player
• Able to meet deadlines and work under pressure
• Pleasant, resourceful and proactive in taking initiative

Responsibilities

• Process RFQs and POs from the Global Customer Service mailbox
• Ensure enquiries are attended to within the SLA
• Provide administrative support to the GCS and LCS teams
• Coordinate with Supply Chain and LCS for outstanding tasks
• Highlight improvements and share learnings with team leads
• Accept rostered work on Saturdays and public holidays when needed
• Comply with standard processes and protocols

Skills

English fluency

MS Office

Prioritization

Customer focus

Communication

Time management

Attention to detail

Education

Diploma in any fields

Tools

MS Office

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Job title : Central Customer Service Junior Coordinator China & TW

Purpose

• To process Customer’s Request for Quotation (RFQs) and Purchase Order (POs) in the Global Customer Service (GCS) mailbox

• To ensure all enquiries within the mailbox are attended too within the agreed SLA

• To provide administrative support to the GCS and LCS (local customer service) team.

• May receive assignments from senior support personnel as required.

Main responsibilities and tasks

• Accept task from the group mailbox queue and process customer request for quotes (RFQ) and customer purchase orders (PO)

• Ascertain the urgency of transaction based on ETA (Estimated Time Arrival)/ Port/Type of customer. For urgent transaction, needs to be completed ASAP or highlighted to LCS if unable to be completed within the agreed timeline.

• Keep LCS informed of any irregularities related to RFQs or POs of their customers in the note/email

• Alert LCS that if the order value exceeds the existing authorised credit limit and policies

• Actively use system for understanding on customer specific information and requirements

• For each quote / order processed, ensure specific customer requirements are addressed

• Follow up with Supply Chain / LCS for any outstanding tasks that are unable to be completed in the same day. Ensure all tasks are accounted for

• Highlight improvements and process learnings to the team leads/ manager

• Participate and contribute in team discussion and training

• Performing miscellaneous job-related duties as assigned

• Accept assigned rostered work on Saturdays and Public holiday in the mailbox management for LCS

• Accept assigned rostered overtime work, if required

• Comply the standard process and protocol

Qualifications

Mandatory requirements

• Candidate must possess at least a Diploma in any fields

• At least 2 – 3 year(s) relevant work experience with order fulfilment/supply chain/logistic.

• Fluent in English - both writing, speaking and listening

• Required skill(s): Computer Literate (Good in MS Office)

• Able to prioritize, customer oriented with excellent communication and interpersonal skills.

• Good planning and organising skills

• Good analytical skills, attention to detail and meticulous.

• Ability to work independently with minimal supervision, positive attitude and a good team player.

• Able to meet deadlines through good time management and allocation of priorities

• Desire to succeed in a challenging environment and able to work under pressure.

• Pleasant character, resourceful & able to work with sincerity on own initiative.

Please note that all positions at Wilhelmsen are subject to reference and ID checks. For certain roles, additional background screening may be required.

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