Customer Service Intern

Arche Digital; Kuala Lumpur; On-site; MYR 8,900 - 18,000; Full time

Benefits offered by this job

Birthday leave

Monthly birthday events

Advanced AI tools

Professional and dynamic environment

Job summary

Arche Digital is seeking a dedicated Customer Service Intern to join our Malaysia team, serving as the frontline voice for a diverse portfolio of brand partners on Lazada, Shopee and TikTok Shop. You will collaborate with a motivated team in a fast-paced digital commerce environment and gain hands-on exposure to end-to-end eCommerce operations.

You will handle inquiries in English and Malay, perform Excel-based tracking, and participate in comprehensive product training to build strong brand

Qualifications

• Currently pursuing a diploma or degree in a relevant course.
• Strong verbal and written communication in English and Malay.
• Proficient in Microsoft Excel; able to update pre-made tracking templates.

Responsibilities

• Serve as frontline point of contact for customer inquiries across Lazada, Shopee, and TikTok Shop.
• Provide reliable customer support for brand portfolios on official marketplace stores.
• Coordinate the allocation of free gifts and promotional samples per campaign rules.
• Collaborate with the finance team on operational tasks.
• Monitor store health metrics across platforms to keep performance competitive.
• Attend product trainings to deepen brand knowledge and customer handling skills.

Skills

English & Malay communication

Proactive learner

Cross-functional collaboration

Education

Diploma or degree student

Tools

Microsoft Excel

Job description

Arche Digital, a subsidiary of AnyMind Group, is a leading eCommerce enabler in Malaysia, supporting businesses and brands to grow on major online marketplaces such as Lazada and Shopee. The company partners with brand owners, manufacturers, and retailers, acting as a one-stop eCommerce provider that manages end-to-end supply chain activities. Core services include eCommerce strategy consultation, online marketplace management, order fulfillment, climate-controlled warehousing, customer service, business performance review, and AI-powered livestreaming solutions. By handling operational complexity, Arche Digital enables clients to focus on their core business while improving efficiency and performance in the digital marketplace. The team is dedicated to helping partners succeed through data-driven insights, technology, and responsive support.

Job Description

We are seeking a dedicated Customer Service Intern to join our team, serving as the frontline voice for our diverse portfolio of brand partners. Working within a professional and dynamic environment, you will collaborate with a highly motivated team and gain incredible hands-on exposure to the fast-paced digital commerce landscape.

What You'll Do

• Serve as the primary point of contact for customer inquiries across Lazada, Shopee, and TikTok Shop, ensuring a seamless and positive brand experience.
• Provide reliable and professional customer support for specialized brand portfolios across official marketplace stores.
• Handle special customer requests and accurately coordinate the allocation of free gifts and promotional samples, depending on specific campaign conditions.
• Collaborate cross-functionally with the finance department on operational tasks.
• Monitor and consistently maintain optimal store health metrics across all assigned platforms to ensure our strategies remain competitive and relevant.
• Attend comprehensive product training sessions to master brand knowledge and effectively manage consumer inquiries.

Who You Are

• Currently pursuing a diploma or degree in a relevant course.
• Possess strong verbal and written communication skills in both English and Malay, with the confidence to articulate information clearly.
• Demonstrate practical proficiency in Microsoft Excel, particularly in navigating and updating pre-made tracking templates.
• Exhibit a proactive mindset and a high willingness to learn, taking full advantage of the comprehensive on-the-job training provided.
• Highly motivated to dive into the E-commerce ecosystem with a strong sense of accountability and readiness to handle real-world responsibilities.

Why You'll Love It

• Advanced AI tools for all positions.
• Birthday leave.
• TGIF, monthly birthday and other fun engagement events.
• Work in a professional and dynamic environment.
• Exciting opportunity to explore digital trends.