Customer Service for Business Service Centre @ Cyberjaya

OCBC Group; Cyberjaya; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary

Holistic flexible benefits

Job summary

OCBC Bank invites applications for a Service Manager to deliver prompt post-sales support to Singapore corporate customers via our hotline, bridging SMEs to large corporates with timely, accurate assistance.

You will handle inbound calls on business accounts, provide technical support for the business internet banking, and assist with new digital initiatives; the role requires a strong service mindset and ownership, with English fluency and Mandarin a plus, and rotating shifts 8am–8pm Monday to

Qualifications

• Degree or diploma holder, preferably with work experience in a Contact Centre, Banking or Customer Service environment.
• Fresh graduates or candidates without experience are welcome to apply.
• Strong service mindset and ownership to deliver excellent service.

Responsibilities

• Handle inbound calls from our commercial service centre hotline, addressing enquiries pertaining to business account transactions.
• Provide technical support on the business internet banking.
• Support any digital initiative launches.

Skills

Service mindset

Ownership

English proficiency

Education

Degree or diploma

Job description

WHO WE ARE

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Job Description

You will provide prompt after sales support to our Singapore corporate customers, ranging from small medium enterprises (SMEs) to large corporates through our hotline channel ensuring that their needs are addressed in an effective, timely and accurate manner. As a Service Manager, you will:

• Handle inbound calls from our commercial service centre hotline, addressing enquiries pertaining to business account transactions.
• Provide technical support on the business internet banking.
• Support any digital initiative launches.

Who you work with Global Commercial Banking & Global Corporate Banking serve the entire spectrum of customer segments. From small medium enterprise to large corporations to government entities and Financial Institutions. To help them achieve their potential, we offer simple, convenient, innovative solutions that take care of everything. From cash management to trade finance. It’s all about finding and growing opportunity. For customers. Our people. And for you.

The Business Banking Commercial Service Centre (BBCSC) mains a consistent, post-sales support to our business customers. We ensure and sustain a high level of customer satisfaction by delivering high quality service through well-received digital channels and touchpoints.

Requirements

• Degree or diploma holder, preferably with work experience in a Contact Centre, Banking or Customer Service environment.
• Fresh graduates or candidates without experience are welcome to apply.
• Strong service mindset.
• Ability to take ownership to always deliver excellent service.
• Proficiency in English is a must, fluent in mandarin is good to have, to communicate with internal and external customers.
• Able to commit to working days following Singapore calendar.
• Able to commit to rotating shifts between 8am to 8pm (8 hours per day) from Monday to Friday

What we offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.

Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers. Let’s build the bank we need for the future we want. Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here

Company Overview

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.