Work from home | Mandarin-English Translator (based in Singapore)

TP; Malaysia; Remote; MYR 42,000 - 66,000; Full time

Job summary

TP in Malaysia is seeking a Mandarin-English interpreter to provide accurate interpretation between customers and relevant parties. This role requires interpreting conversations, maintaining original meaning and tone, and using appropriate industry terminology.

You will work from home on a 5-day week with 9-hour shifts including a 1-hour break and permanent night shifts. Fluency in Mandarin and English, sharp listening, and ability to stay professional with confidential information are essential.

Qualifications

• Must speak, read, and write Mandarin fluently.
• Fluent in Mandarin and English with strong communication and listening skills.
• Ability to maintain accuracy and confidentiality.
• Comfortable working remotely in a private workspace.
• Willing to work permanent night shifts.

Responsibilities

• Provide accurate Mandarin-English interpretation between customers and relevant parties.
• Interpret conversations clearly while preserving meaning, tone, and context.
• Use appropriate industry terminology and understand standard procedures.
• Maintain high levels of confidentiality and professional conduct.
• Adhere to company policies and performance requirements.

Skills

Mandarin-English interpretation

Active listening

Detail oriented

Independent worker

Effective communication

Job description

• Provide accurate and professional Mandarin-English interpretation between customers and relevant parties.
• Interpret conversations clearly while maintaining the original meaning, tone, and context.
• The Mandarin interpreter will use appropriate industry terminology and understands common industry procedures and practices.
• The calls may involve simple or complex, non-technical or technical subjects in Healthcare, Government, Insurance, Finance, Utilities, Travel and Hospitality, 911 emergency services, Law Enforcement, Courts, and General Business.
• Listen attentively and communicate information accurately in both Mandarin and English.
• Handle sensitive or confidential information professionally.
• Maintain a high standard of communication and service quality.
• Follow all company procedures, policies, and performance requirements.
• Ensure a professional and distraction-free environment while working from home.

Working Hours

• 5-day work week
• 9-hour shift: 8 hours login + 1-hour break
• Permanent night shift
• No shift selection – candidates must be flexible with the assigned night shift schedule.

Requirements

• Must be able to speak, read, and write Mandarin fluently
• Strong communication and active listening skills
• Excellent attention to detail and accuracy
• Comfortable working independently in a remote environment
• Must be willing and able to work permanent night shifts

WFH Requirements

Candidates must have:

• A private room or dedicated workspace
• A quiet and professional working environment
• No sharing of the workspace with others during working hours
• Stable and reliable internet connection
• Suitable equipment and environment to support remote work
• Ability to comply with the company's WFH / 360° workspace audit requirements

Important

Candidates must be able to commit to a 100% permanent night-shift schedule and meet all Work From Home compliance requirements.