Customer Service Expert (industries components)

JAC Recruitment International; Kuala Lumpur; On-site; MYR 39,000 - 73,000; Full time

Job summary

JAC Recruitment International is seeking a Customer Service Expert in Kuala Lumpur to handle inquiries, process quotations and orders, and coordinate deliveries. You will liaise with internal teams and suppliers to resolve order-related issues and ensure high-quality service.

The role requires a diploma or degree and prior experience in customer service, sales support, or order processing, with strong communication and problem-solving skills.

Qualifications

• Diploma or Degree is required.
• Experience in customer service, sales support, or order processing is preferred.
• Excellent communication and problem-solving skills are essential.
• Proficiency with Microsoft Office and Outlook.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Handle customer inquiries and provide timely support.
• Process quotations, orders, and purchase requests.
• Coordinate with suppliers, logistics, and internal teams to ensure smooth deliveries.
• Resolve customer issues related to orders, pricing, and shipments.
• Monitor order progress and support process improvements.

Skills

Customer service

Order processing

Communication

Problem-solving

MS Office

Education

Diploma or Degree

Tools

Microsoft Office

Outlook

Job description

About the company

One of the biggest supplier company of industrial automation, manufacturing, and engineering components is seeking a Customer Service Expert to join the team. This role involves responsible for managing customer inquiries, process orders and quotations, coordinate deliveries with internal and external stakeholders, and resolve order-related issues to ensure excellent customer service.

Responsibilities

• Handle customer inquiries and provide timely support.

• Process quotations, orders, and purchase requests.

• Coordinate with suppliers, logistics, and internal teams to ensure smooth deliveries.

• Resolve customer issues related to orders, pricing, and shipments.

• Monitor order progress and support process improvements.

Requirements

• Diploma or Degree qualification.

• Experience in customer service, sales support, or order processing.

• Good communication and problem-solving skills.

• Familiar with Microsoft Office and Outlook.

• Able to work in a fast-paced environment and manage multiple tasks.

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