Customer Care & Order Excellence Specialist

JAC Recruitment International; Kuala Lumpur; On-site; MYR 39,000 - 73,000; Full time

Job summary

JAC Recruitment International is seeking a Customer Service Expert in Kuala Lumpur to handle inquiries, process quotations and orders, and coordinate deliveries. You will liaise with internal teams and suppliers to resolve order-related issues and ensure high-quality service.

The role requires a diploma or degree and prior experience in customer service, sales support, or order processing, with strong communication and problem-solving skills.

Qualifications

• Diploma or Degree is required.
• Experience in customer service, sales support, or order processing is preferred.
• Excellent communication and problem-solving skills are essential.
• Proficiency with Microsoft Office and Outlook.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Handle customer inquiries and provide timely support.
• Process quotations, orders, and purchase requests.
• Coordinate with suppliers, logistics, and internal teams to ensure smooth deliveries.
• Resolve customer issues related to orders, pricing, and shipments.
• Monitor order progress and support process improvements.

Skills

Customer service

Order processing

Communication

Problem-solving

MS Office

Education

Diploma or Degree

Tools

Microsoft Office

Outlook

Job description

JAC Recruitment International is seeking a Customer Service Expert in Kuala Lumpur to handle inquiries, process quotations and orders, and coordinate deliveries. You will liaise with internal teams and suppliers to resolve order-related issues and ensure high-quality service.

The role requires a diploma or degree and prior experience in customer service, sales support, or order processing, with strong communication and problem-solving skills.