Customer Service Executive

JAC Recruitment International; Penang; On-site; MYR 402,000 - 603,000; Full time

Job summary

JAC Recruitment International, on behalf of a global manufacturing solutions provider, seeks a Customer Service Executive in Penang. You will process orders, update forecasts, and coordinate with Planning, Production, and Shipping to ensure on-time delivery.

The role requires strong English communication, good Excel skills, and experience with ERP systems such as IFS. You will build strong relationships with customers and support payment reconciliation while maintaining accurate records.

Qualifications

• Diploma or Degree in Business, Supply Chain, Logistics, or a related field.
• 2–5 years of experience in Customer Service or a manufacturing environment.
• Good communication and customer service skills.
• Good command of English.
• Good computer skills, especially Microsoft Excel.
• Experience with IFS or other ERP systems is an advantage.
• Responsible, organized, proactive, and able to work well with others.

Responsibilities

• Process customer orders and update forecasts in the IFS system.
• Communicate with customers on orders, forecasts, delivery schedules, and changes.
• Coordinate with Planning, Production, Material, and Shipping teams to ensure on-time delivery.
• Monitor customer orders and follow up on potential delays or shortages.
• Coordinate customer requirements with production and material availability.
• Monitor consignment, on-hold, quarantine, and slow-moving inventory.
• Maintain accurate customer and order information in the system.
• Act as the main contact for customer order and delivery matters.
• Build and maintain good relationships with customers.
• Follow up on customer payment and account reconciliation.
• Escalate customer or delivery issues to the superior when necessary.
• Ensure compliance with RBA and Supplier Code of Conduct requirements.
• Perform other duties as assigned by the superior.

Skills

Good communication

Customer service

English proficiency

Proactive

Organized

Education

Diploma or Degree in Business/Supply Chain/Logistics

Tools

Microsoft Excel

IFS ERP

Job description

Company Overview

A global manufacturing solutions provider specializing in precision-engineered components and advanced production technologies is seeking a Customer Service Executive to join their team in Penang. The company serves leading international brands across the consumer electronics, industrial, and technology sectors, offering end-to-end manufacturing capabilities and a strong commitment to innovation, quality, and customer satisfaction.

Key Responsibilities

• Process customer orders and update forecasts in the IFS system.

• Communicate with customers on orders, forecasts, delivery schedules, and changes.

• Coordinate with Planning, Production, Material, and Shipping teams to ensure on-time delivery.

• Monitor customer orders and follow up on potential delays or shortages.

• Coordinate customer requirements with production and material availability.

• Monitor consignment, on-hold, quarantine, and slow-moving inventory.

• Maintain accurate customer and order information in the system.

• Act as the main contact for customer order and delivery matters.

• Build and maintain good relationships with customers.

• Follow up on customer payment and account reconciliation.

• Escalate customer or delivery issues to the superior when necessary.

• Ensure compliance with RBA and Supplier Code of Conduct requirements.

• Perform other duties as assigned by the superior.

Key Requirements

• Diploma or Degree in Business, Supply Chain, Logistics, or a related field.

• Preferably 2–5 years of experience in Customer Service or a manufacturing environment.

• Good communication and customer service skills.

• Good command of English.

• Good computer skills, especially Microsoft Excel.

• Experience with IFS or other ERP systems is an advantage.

• Responsible, organized, proactive, and able to work well with others.