Customer Service Executive - Open to freshers

Taiwanmania.com International Travel Service Co., Ltd.; Malaysia; Presencial; MYR 33.000 - 50.000; Jornada completa

Descripción de la vacante

KKday is seeking a Customer Service Executive based in Malaysia to provide exceptional online and phone support for bookings, orders, and after-sales inquiries. You will guide customers through the platform, utilise translation tools when needed, and collaborate with internal teams to improve the customer experience and brand loyalty.

The role requires good English, strong organization, and the ability to work shifts including weekends.

Formación

• SPM/O Levels or higher; diploma or above.
• Fresh graduates are encouraged to apply.
• Customer service experience is preferred.
• At least 1 year of experience in E-Commerce, Business Administration and/or Marketing would be an advantage.
• Good organization, attention to detail, good time management and initiative.
• Excellent interpersonal and communication skills.
• Excellent command of English, both written and verbal.
• Knowledge of Cantonese and/or Mandarin would be an advantage (Cantonese preferred).
• Proficiency in MS Office including Word and Excel.
• Able to work shifts (including weekends, and public holidays).

Responsabilidades

• Deliver excellent customer service and manage the needs of our customers through our communication channels (phone, email, and chat)
• Handle text enquiries in other languages when needed, with the support of the company's AI translation tools
• Liaise with both internal and external parties for daily operation to enhance workflow efficiency and work process improvements
• Document and classify interactions and issues accurately in the appropriate systems
• You will be accountable for meeting individual (KPIs) and team goals
• Perform ad-hoc tasks and projects as assigned

Conocimientos

Customer service

English proficiency

Communication skills

Multilingual support

MS Office

Educación

Diploma or higher

Herramientas

AI translation tools

Descripción del empleo

About KKday

KKday is accelerating the world's transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating a one-stop platform to meet all travelers' needs. KKday has curated more than 300K unique experiences and activities in over 92 countries and 550 cities around the world. Moreover, KKday also stepped into the field of SaaS service (Rezio) and new OMO system (KKday Marketplace) to build up the business ecosystem. Through multi-faceted development, KKday still successfully raised nearly 3 billion funds during the Covid. Welcome you who are passionate about traveling to join us to create more possibilities and a future in KKday!

Job Responsibilities

The Customer Service Executive is responsible for providing exceptional customer service, mainly through online assistance, with onsite assistance when required. You must be familiar with online platforms and able to guide customers through bookings, orders and after-sales enquiries. Your responsibilities are to achieve goals like improving customer experience, resolving customer issues efficiently, and developing brand loyalty. You will be versatile in handling multiple software programs, prompt and accurate in your responses to email and phone communications and provide a simple, rapid, competent support experience.

Responsibilities

• You will deliver excellent customer service and manage the needs of our customers through our communication channels (phone, email, and chat)
• Handle text enquiries in other languages when needed, with the support of the company's AI translation tools
• Liaise with both internal and external parties for daily operation to enhance workflow efficiency and work process improvements
• Document and classify interactions and issues accurately in the appropriate systems
• You will be accountable for meeting individual (KPIs) and team goals
• Perform ad-hoc tasks and projects as assigned

We would love to hear from you if…

• SPM/ 'O' Levels or higher/ Preferably Diploma qualification and above
• Fresh graduates are encouraged to apply
• Customer Service experience is preferred
• At least 1 year of experience in E-Commerce, Business Administration and/or Marketing would be a big advantage
• Good organization, attention to detail, good time management and takes initiative
• Excellent interpersonal and communication skills
• Excellent command of English, both written and verbal
• Knowledge of Cantonese and/or Mandarin would be an advantage (Cantonese preferred)
• Proficiency in MS Office including Word and Excel
• Able to work shifts (including weekends, and public holidays)

Work arrangement

Office-based

Shift Working Hours (GMT+8), subject to change based on operational needs:

• A: 07:00~16:00
• F: 10:00~19:00