Customer Service Executive (Shift Based)

AGX Logistics Group.; Subang Jaya; On-site; MYR 33,480 - 50,220; Full time

Job summary

AGX Logistics Group. is seeking a Customer Service Executive (Shift Based) in Subang Jaya, Malaysia. The role involves handling customer inquiries, coordinating aerospace shipments, and ensuring smooth operational support. Candidates should possess a diploma or degree in logistics or related fields and have at least 1–2 years of experience.

The ideal candidate will have strong problem-solving skills, knowledge of air freight procedures, and be able to work under pressure. Good communication skills in English and Bahasa Malaysia are essential.

Qualifications

• Minimum 1–2 years of experience in customer service or logistics.
• Aerospace experience is an advantage.
• Good communication skills in English and Bahasa Malaysia.

Responsibilities

• Act as the main point of contact for aerospace customers.
• Handle customer inquiries, booking requests, and shipment updates.
• Coordinate with operations, warehouse, and transport teams.

Skills

Knowledge of air freight procedures and documentation

Strong problem-solving skills

Ability to handle urgent and time-critical shipments

Education

Diploma / Degree in Logistics, Supply Chain, Business Administration

Job description

Customer Service Executive (Shift Based)

AGX Logistics (M) Sdn Bhd - HQ Office, Subang Jaya, Malaysia.

The Customer Service Executive will be responsible for handling customer inquiries, coordinating aerospace shipments and ensuring smooth operational support. This role requires working on a shift basis to support time-sensitive aerospace logistics operations.

Job Responsibilities

• Act as the main point of contact for aerospace customers.
• Handle customer inquiries, booking requests, and shipment updates.
• Coordinate with operations, warehouse, and transport teams to ensure timely shipment handling.
• Monitor shipment status and proactively update customers on any delays or issues.
• Prepare and verify shipping documents (AWB, invoice, packing list, customs documentation).
• Ensure compliance with aerospace handling requirements and company SOP.
• Maintain accurate records in the system and ensure proper data entry.
• Resolve customer complaints professionally and elevate when necessary.
• Work closely with airlines, agents, and vendors for shipment arrangements.
• Perform any other ad‑hoc duties assigned by the superior.

Requirements & Qualifications

Education

• Diploma / Degree in Logistics, Supply Chain, Business Administration, or related field.

Experience

• Minimum 1–2 years of experience in customer service or logistics (Aerospace experience is an advantage).

Skills & Competencies

• Knowledge of air freight procedures and documentation is preferred.
• Strong problem‑solving skills and ability to work under pressure.
• Ability to handle urgent and time‑critical shipments.

Language

• Good communication skills in English and Bahasa Malaysia.

We are an equal opportunity and welcomes applicants from all qualified candidates. All personal data will be kept in the strictest confidence and will be used for recruitment purpose only. All applicants may be considered for other suitable positions in AGX Logistics. All personal data of unsuccessful candidates will be destroyed.