Customer Service Executive — Process & Continuous Improvement

Air Liquide; Seberang Perai; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Annual bonus

Paid maternity/paternity leave

Flexi/Wellness benefits

Learning opportunities

Mobility opportunities

Volunteering opportunities

Job summary

Air Liquide Malaysia is seeking a Customer Services Executive to oversee daily order fulfillment and provide strong customer service support across channels. You will work with logistics and asset teams to ensure timely delivery and accurate billing while handling inquiries, account setup, and pricing adjustments.

The role emphasizes timely issue resolution, collaboration for continuous improvement, and supporting ISO-aligned processes. A 5.5-day work week is required, with travel as needed.

Qualifications

• A Bachelor's degree in any discipline.
• Possess strong problem-solving skills and a customer-centric mindset.
• Experience in a sales administration, customer service, or related operational role.
• Highly organized, detail-oriented, capable of managing multiple priorities.
• Proactive attitude with commitment to continuous learning and process improvement.
• Good written and verbal communication, interpersonal skills for diverse customer requests.
• Able to work on a 5.5 days basis (alternative Saturday).
• Willingness to travel for work when required.

Responsibilities

• Serve as a primary contact for customer requests and order processing across channels.
• Coordinate with logistics and asset management for timely fulfillment and accurate billing.
• Manage customer inquiries, document requests, account setup, and price adjustments.
• Drive timely resolution of issues and complaints with stakeholders.
• Support process improvement initiatives and deployment of care strategies.

Skills

Problem-solving

Customer-centric mindset

Strong communication

Interpersonal skills

Organized & detail-oriented

Proactive & continuous improvement

Education

Bachelor's degree in any discipline

Job description

Air Liquide Malaysia is seeking a Customer Services Executive to oversee daily order fulfillment and provide strong customer service support across channels. You will work with logistics and asset teams to ensure timely delivery and accurate billing while handling inquiries, account setup, and pricing adjustments.

The role emphasizes timely issue resolution, collaboration for continuous improvement, and supporting ISO-aligned processes. A 5.5-day work week is required, with travel as needed.