Customer Service Exec - 5.5 Day Week & Process Improvement

Air Liquide; Shah Alam; On-site; MYR 47,000 - 71,000; Full time

Job summary

Air Liquide Malaysia is seeking a Customer Service Executive to oversee daily order fulfillment, provide seamless support across channels, and assist the Lead on projects to improve efficiency and customer satisfaction.

The role requires a Bachelor’s degree, strong problem-solving and customer-centric mindset, plus at least 1 year of experience in sales administration or customer service. Able to travel and work on a 5.5 days basis.

Qualifications

• Bachelor’s degree in any discipline.
• Strong problem-solving skills and a customer-centric mindset.
• Good communication and interpersonal skills, able to handle diverse customer requests professionally.

Responsibilities

• Serve as primary contact for customer requests and order processing across channels (phone, email, portal).
• Coordinate with logistics and asset management to ensure timely order fulfillment, delivery confirmation and accurate billing.
• Manage customer inquiries, including document requests, account setup, and price adjustments, ensuring prompt resolution.
• Drive timely resolution of customer issues and complaints, log feedback, and implement sustainable improvements with stakeholders.
• Identify process improvement opportunities by reviewing KPIs and support deployment of customer care strategies and ISO-aligned policies.
• Provide admin support including document retention per ISO standards and assist with stock takes by the asset department.

Skills

Customer focus

Problem solving

Communication skills

Interpersonal skills

Multitasking

Education

Bachelor’s degree

Job description

Air Liquide Malaysia is seeking a Customer Service Executive to oversee daily order fulfillment, provide seamless support across channels, and assist the Lead on projects to improve efficiency and customer satisfaction.

The role requires a Bachelor’s degree, strong problem-solving and customer-centric mindset, plus at least 1 year of experience in sales administration or customer service. Able to travel and work on a 5.5 days basis.