Customer Service Executive (Metal / Manufacturing Industry)

SmartHire by SEEK; Penang; On-site; MYR 42,000 - 60,000; Full time

Job summary

SmartHire by SEEK Malaysia is representing a client seeking a Customer Service Executive (Metal / Manufacturing Industry) to join their team in Nibong Tebal, Penang. The role focuses on coordinating orders, supporting customers and collaborating closely with production, quality, sales and logistics teams.

The ideal candidate has at least 3 years of customer service experience in steel, metal or manufacturing environments, strong English skills, and proficiency with Microsoft Office.

Qualifications

• At least 3 years of customer service experience in steel, metal or manufacturing environments.
• Good English communication skills are important for liaising with customers and internal stakeholders.
• Proficiency with Microsoft Office (Excel, Word, Outlook) supports accurate order processing, records and reporting.

Responsibilities

• Customer support: handle inquiries, complaints and follow-ups via email, phone and other channels.
• Order processing: process sales orders, prepare quotations and coordinate with production and logistics for on-time delivery.
• Order updates: monitor progress and inform customers about production and shipment schedules.
• Records and reporting: maintain orders and related documents, prepare reports when required.
• Issue resolution: work with Production, Quality and Sales to resolve delays or quality concerns.
• Customer relationships: build and maintain positive relationships to support long-term growth.

Skills

Customer service

English communication

Coordination

Under pressure

Mandarin advantage

Tools

Microsoft Office

Job description

Customer Service Executive (Metal / Manufacturing Industry)

Our client is seeking a Customer Service Executive (Metal / Manufacturing Industry) to join their team!This is a permanent, on-site opportunity based in Nibong Tebal, Penang, for a customer service professional who enjoys coordinating orders, supporting customers and working closely with production, quality, sales and logistics teams.

Applications are welcome from individuals who are interested in contributing to a customer-focused team.

What you'll be doing?

• Customer support Handle customer enquiries, complaints and follow-ups through email, phone and other channels in a professional and responsive manner.
• Order processing Process sales orders, prepare quotations and coordinate with production, planning and logistics teams to support on-time delivery.
• Order updates Monitor order progress and keep customers informed about production and shipment schedules.
• Records and reporting Maintain accurate customer orders, contracts and related documents, and prepare reports when required.
• Issue resolution Work with Production, Quality and Sales to resolve delays, quality concerns and shortages efficiently.
• Customer relationships Build and maintain positive customer relationships that support long-term business growth.

Who are they looking for?

• Relevant experience At least 3 years of customer service experience in steel, metal or manufacturing environments.
• English communication Good English communication skills are important for liaising with customers and internal stakeholders.
• Microsoft Office Proficiency in Excel, Word and Outlook will support accurate order processing, records and reporting.
• Coordination skills Strong coordination and problem-solving abilities will help manage customer needs across multiple departments.
• Work approach The ability to work under pressure and meet deadlines is valued in this fast-moving operational setting.
• Mandarin advantage Mandarin proficiency is an added advantage for communication with relevant customers or stakeholders.

All information received will be kept strictly confidential and will be used only for employment-related purposes.