Customer Service Executive -JB

Lima Bintang Logistics Sdn Bhd; Kulai; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

5-day work week

Comprehensive medical insurance

Competitive salary package

Regulatory EPF/SOCSO/EIS

Career development opportunities

Job summary

Lima Bintang Logistics Sdn Bhd is seeking a Customer Service Executive to drive customer satisfaction and seamless logistics execution. You will manage DG shipments and project logistics, supporting growth and operational excellence within a safety-focused environment.

You will process orders, coordinate with teams, and ensure timely invoicing while maintaining strong customer relationships. The role emphasizes proactive communication, multitasking, and using ERP tools to enhance service

Qualifications

• Diploma in Logistics/Transportation or equivalent.
• Minimum 3 years of customer service experience in logistics land transportation.
• Receive high acknowledgement and complement from customers on job commitment.
• Strong communication in Mandarin (preferably but not compulsory), English, and Bahasa Malaysia.
• Able to work independently under pressure and sustaining demanding work environments with positive mindset.
• Be Proactive, with strong interpersonal and multitasking abilities.
• Proficient in Microsoft Office Suite, Logistics ERP system.

Responsibilities

• Process job orders promptly to meet customer requirements and compliance with the Integrated Management System.
• Contribute to timely invoicing and billing to support financial stability and growth.
• Maintain exceptional service delivery and foster strong customer relationships.
• Support smooth operations flow and adherence to quality objectives.
• Demonstrate personal productivity and contribution to revenue goals.

Skills

Mandarin

English

Bahasa Malaysia

Proactive

Interpersonal skills

Multitasking

Microsoft Office

Logistics ERP

Education

Diploma in Logistics/Transportation

Tools

Microsoft Office Suite

Logistics ERP system

Job description

Are you ready to embark on a dynamic career that prioritizes safety, customer satisfaction, and financial success? Join our team as a Customer Service Executive, where you'll play a pivotal role in ensuring a seamless customer experience while contributing to the growth and stability of our company.

Why Join Us? :

Great Pay:Earn 30% more income than the average market salary.

Enjoy a rewarding salary that goes beyond industry standards, recognizing your good work with significant financial rewards.

Fast-Track Career Growth: Clear career ladder allow multiple promotion even less than 1 year!

Experience swift career progression with our structured development program, ensuring multiple promotions within the first 1 to 3 years. Your success is LBL priority.

Specialize Work:Be a part of market leading Dangerous Goods and Project Logistics management company!

Join us for engaging work in handling Dangerous Goods (DG) cargo shipmentsand contributing to Project Logistics Management. Your role isn't just a job; it's a chance to shape you becomingfuture logistics specialist. Your impact begins now!

About Lima Bintang Logistics

Join Lima Bintang Logistics, where high growth and innovation meet a steadfast commitment to employee happiness, growth, and learning. As LBL ambitiously aim to double our achievements every 5 years, we prioritize creating an environment where our team's well-being and development are at the forefront. Dive into mastering trade compliance, bonded warehouses, dangerous goods, and project logistics management, all while being part of a family that values your personal journey and professional evolution. Here, your contributions are vital to our customer-first approach and collective success. Embrace this opportunity to be part of an organization where your happiness and growth are as important as our commitment to excellence. Welcome to LBL, where together, we grow, learn, and thrive.

Key Responsibilities:

Safety First:

Actively work to keep everyone safe by carefully following all safety rules and instructions.

Efficient Job Order Processing:

Utilize your organizational ability to process job orders promptly, aligning with customer requirements and maintaining compliance with the Integrated Management System.

Contribute to the smooth flow of operations, ensuring the highest standards of service delivery.

Take charge of achieving timely invoicing and billing, playing a vital role in the financial stability and growth of our company.

Your efforts will directly impact our ability to meet quality objectives, making you a key player in our success story.

Customer Relationship Building:

Elevate customer satisfaction by maintaining exceptional standards and fostering strong relationships.

Contribute to the sustainability and growth of our business by ensuring customers receive outstanding service and support.

Personal Productivity and Growth:

Empower yourself to exceed expectations by generating high personal productivity.

Demonstrate your commitment to excellence through personal revenue generation and effective management of job file.

Requirements:

Education and Experience:

Diploma in Logistics/Transportation or equivalent.

Minimum 3 years of customer service experience in logistics land transportation industry. Receive high acknowledgement and complement from customers on job commitment.

Communication Skills:

Strong communication in Mandarin (preferably but not compulsory), English, and Bahasa Malaysia.

Professional Skills:

Able to practice duty and responsibilities in accordance to system and work processes. Be Proactive, with strong interpersonal and multitasking abilities.

Able to work independently under pressure and sustaining demanding work environments with positive mindset. High attribute in urgency for meeting task deadline

Tech-Savvy:

Proficient in Microsoft Office Suite, Logistics ERP system.

Our integrated employees wellbeing programmes designed to enhance quality of life and welfare include the provision of:

5-day work week.

Comprehensive medical insurance benefits (After confirmation)

A higher than industry remuneration & salary package commensurate with your attitude and experience

Regulatory EPF, SOCSO and EIS

Career development opportunities with continuous learning and development programmes/ workshops/team building.

Multiple Location Exposure – Offices in Johor, Klang, Kemaman, Kedah Singapore, upcoming Penang, and Partner Agencies worldwide!

Casual working attire in the office (unless you are meeting clients)

Performance-based reward system

To encourage employees to strive for career progression, we accord other defined benefits and perks to employees as they progress up the corporate ladder to assume bigger roles and responsibility

Company Core Value:

1 - Making Customer Success

2 - Safety

3 - Responsibility

4 - Integrity

5 - Humble

What can I earn as a Customer Service Executive