Customer Service Executive English

IDC Technologies Global Solutions Sdn Bhd; Petaling Jaya; On-site; MYR 24,000 - 40,000; Full time

Job summary

IDC Technologies Global Solutions Sdn Bhd is seeking a Customer Service Executive to support customers via email and phone from its Malaysia-based team. You will respond to inquiries, ensure timely ticket resolution, and maintain accurate records of interactions. Fresh graduates are welcome as full training is provided.

No prior experience is required, with opportunities to learn our customer service systems and escalate complex issues to appropriate teams as needed.

Qualifications

• Strong verbal and written communication skills.
• A customer-focused attitude and professional approach.
• Good organisational skills with the ability to manage multiple queries.
• Basic computer skills and the ability to learn customer service systems.
• Fresh graduates and candidates without prior experience are welcome to apply.

Responsibilities

• Reply to customer emails and phone calls promptly and professionally.
• Handle customer enquiries and provide clear, helpful responses.
• Manage and close customer query tickets within the required timeframe.
• Maintain accurate records of customer interactions and ticket updates.
• Escalate complex or unresolved issues to the relevant team when necessary.

Skills

Verbal & written communication

Customer focus

Multitasking

Tools

CRM software

Ticketing system

Job description

IDC Technologies Global Solutions Sdn Bhd View all jobs

Join our customer service team to support customers through email and phone communication, respond to enquiries, and ensure customer queries are resolved efficiently. Training will be provided, and freshers are welcome to apply.

Key responsibilities

• Reply to customer emails and phone calls promptly and professionally.
• Handle customer enquiries and provide clear, helpful responses.
• Manage and close customer query tickets within the required timeframe.
• Maintain accurate records of customer interactions and ticket updates.
• Escalate complex or unresolved issues to the relevant team when necessary.

What we're looking for

• Strong verbal and written communication skills.
• A customer-focused attitude and professional approach.
• Good organisational skills with the ability to manage multiple queries.
• Basic computer skills and the ability to learn customer service systems.
• Fresh graduates and candidates without prior experience are welcome to apply.

What can I earn as a Customer Service Executive