Customer Service Executive – Chemicals & Logistics

IMCD Deutschland GmbH & Co KG; Selangor; On-site; MYR 50,000 - 80,000; Full time

Job summary

IMCD Group in Selangor, Malaysia is seeking a Customer Service Executive to support daily sales operations, process orders, and coordinate with multiple departments to ensure accurate pricing and timely deliveries.

The role requires a 3–4 year background in customer service or related field, preferably with manufacturing/trading exposure, and familiarity with JD Edwards and Microsoft software.

Qualifications

• A Diploma or Bachelor's degree in Business Administration or equivalent.
• 3–4 years of experience in customer service or related field.
• Manufacturing or trading industry experience is highly preferred.
• Proficiency in JD Edwards is an added advantage.
• Good interpersonal and communication skills; pleasant personality.

Responsibilities

• Assist in daily sales operation and sales support documentation including invoices, delivery orders, collection, etc.
• Handling orders via phone, email or mail, ensuring correct prices, discounts and product numbers.
• Inputting orders, ensuring they are processed according to customer requirements and delivered on time.
• Collaborating with other departments to ensure sales, marketing, queries and deliveries are handled efficiently.
• Monitor stock status and prepare purchase orders for all stocks.
• Liaising with inside sales, purchaser and logistic team on inventories and delivery status.
• Maintain an efficient work environment while contributing to the organization’s overall success.
• Maintain cooperation and teamwork with outdoor sales staff.
• Coordinate with colleagues to enable smooth operation and instil team spirit to enhance productivity with minimum supervision.
• Any other duties assigned by immediate superior/Management.

Skills

Customer service

Communication skills

Team collaboration

Microsoft Office

Education

Bachelor's degree in Business Administration

Diploma in Business Administration

Tools

JD Edwards

Microsoft Office

Job description

IMCD Group in Selangor, Malaysia is seeking a Customer Service Executive to support daily sales operations, process orders, and coordinate with multiple departments to ensure accurate pricing and timely deliveries.

The role requires a 3–4 year background in customer service or related field, preferably with manufacturing/trading exposure, and familiarity with JD Edwards and Microsoft software.