Customer Service Executive - Branch Operations Lead

Allianz Malaysia Berhad; Kuala Lumpur; In loco; MYR 36.000 - 60.000; Tempo pieno

Descrizione del lavoro

Allianz Malaysia Berhad invites an Executive, Customer Service at Arena Branch to join our team. You will support the branch operations and administration, deliver efficient service to walk-in customers, and promote services to agencies and policyholders.

This role requires a Diploma or Bachelor’s degree, strong interpersonal and communication skills, proficiency in MS Excel, PowerPoint and Word, and familiarity with AI tools.

Competenze

• Candidate must possess at least a Diploma /Bachelor’s Degree in Finance/Accountancy/Banking, Human Resource Management, Business Studies/Administration/Management, Marketing, Commerce or equivalent.
• Good interpersonal and communication skills.
• Able to work under pressure and adapt to a fast-paced environment.
• Required skill(s): Ms Excel, MS PowerPoint, MS Word.
• Familiarity with AI tools such as ChatGPT or Copilot is an added advantage.

Mansioni

• Back office operation support and branch administration.
• Decentralization of Policy Servicing(Non-Financial Policy Changes).
• Handle incoming and outgoing mail and document handling.
• Manage daily collections and ensure accurate, timely system updates within turnaround time.
• Provide customer service support for walk-ins, email, and internal inquiries to agents and policyholders.

Conoscenze

MS Excel

MS PowerPoint

MS Word

AI tools familiarity

Formazione

Diploma / Bachelor’s Degree in Finance/Accountancy/Banking, HRM, Business Studies/Administration/Management, Marketing, Commerce or equivalent

Descrizione del lavoro

Allianz Malaysia Berhad invites an Executive, Customer Service at Arena Branch to join our team. You will support the branch operations and administration, deliver efficient service to walk-in customers, and promote services to agencies and policyholders.

This role requires a Diploma or Bachelor’s degree, strong interpersonal and communication skills, proficiency in MS Excel, PowerPoint and Word, and familiarity with AI tools.