Executive, Customer Service (Arena Branch)

Allianz Malaysia Berhad; Kuala Lumpur; Presencial; MYR 36.000 - 60.000; Jornada completa

Descripción de la vacante

Allianz Malaysia Berhad invites an Executive, Customer Service at Arena Branch to join our team. You will support the branch operations and administration, deliver efficient service to walk-in customers, and promote services to agencies and policyholders.

This role requires a Diploma or Bachelor’s degree, strong interpersonal and communication skills, proficiency in MS Excel, PowerPoint and Word, and familiarity with AI tools.

Formación

• Candidate must possess at least a Diploma /Bachelor’s Degree in Finance/Accountancy/Banking, Human Resource Management, Business Studies/Administration/Management, Marketing, Commerce or equivalent.
• Good interpersonal and communication skills.
• Able to work under pressure and adapt to a fast-paced environment.
• Required skill(s): Ms Excel, MS PowerPoint, MS Word.
• Familiarity with AI tools such as ChatGPT or Copilot is an added advantage.

Responsabilidades

• Back office operation support and branch administration.
• Decentralization of Policy Servicing(Non-Financial Policy Changes).
• Handle incoming and outgoing mail and document handling.
• Manage daily collections and ensure accurate, timely system updates within turnaround time.
• Provide customer service support for walk-ins, email, and internal inquiries to agents and policyholders.

Conocimientos

MS Excel

MS PowerPoint

MS Word

AI tools familiarity

Educación

Diploma / Bachelor’s Degree in Finance/Accountancy/Banking, HRM, Business Studies/Administration/Management, Marketing, Commerce or equivalent

Descripción del empleo

Executive, Customer Service (Arena Branch)

What if you were empowered to make a positive impact?

A one stop service solution by providing efficient service, understanding of customer needs and expectations as well as seamless operations for all walk-in customers for General and Life Insurance under One Allianz Customer Service. Assist branch manager/operations manager for overall branch operations and administration. Responsible for decentralization of services by actively promoting services to agencies and policyholders.

You’ll be responsible for:

• Responsible for the back office operation support
• Decentralization of Policy Servicing(Non-Financial Policy Changes)
• Incoming and outgoing mail and document handling
• Handle daily collections and ensure accurate, timely system updates within the required turnaround time.
• Responsible for customer service support Manage walk-in, email, and internal enquiries while delivering quality service to agents and policyholders.
• To ensure compliance of FSA 2013 , branch SOPs, guidelines and policies issued by relevant bod
• To ensure upholding of operation initiative
• Provision of cooperation and support to fellow colleagues. To undertake any other duties and responsibilities requested by the Management as and when required

You’ll be responsible for:

• Candidate must possess at least a Diploma /Bachelor's Degree inFinance/Accountancy/Banking, Human Resource Management, Business Studies/Administration/Management, Marketing, Commerce or equivalent.
• Good interpersonal and communication skills
• Able to work under pressure and adapt well to fast pace environment.
• Required skill(s) : Ms Excel , MS Powerpoint , MS Word
• Familiarity with AI tools such as ChatGPT or Copilot is an added advantage.