Customer Service Executive

Arvion Services; Subang Jaya; Vor Ort; MYR 24.000 - 36.000; Vollzeit

Benefits dieser Stelle

KPI Allowance

Paid Overtime (as required)

Replacement leave provided for public

Annual leaves and medical leaves

Zusammenfassung

Arvion Services in Malaysia is seeking Customer Service Executives to handle inquiries via calls, chats, and emails about mobile services. Fresh graduates with strong communication skills are encouraged to apply. You will resolve issues, update records, and escalate complex cases as needed, while rotating shifts (no night shift).

Fluency in Malay and English is required. Join a team that offers KPI allowances, paid overtime, replacement leave for public holidays, and annual medical leaves.

Qualifikationen

• SPM qualification or equivalent.
• Fresh graduates encouraged to apply.
• Good communication in Malay and English.
• Able to multitask in a fast-paced environment.

Aufgaben

• Handle inbound customer calls, chats and emails related to mobile services.
• Assist customers with inquiries on plans, reloads, promotions, account status and general service support.
• Resolve customer issues professionally and escalate complex cases when necessary.
• Update customer information and case details in the system.
• Ensure high levels of customer satisfaction through quality service delivery.
• Perform administrative tasks as assigned.

Kenntnisse

Customer focus

Communication skills

Malay language

English language

Multitasking

Problem solving

Ausbildung

SPM qualification

Jobbeschreibung

Job Overview

We are seeking enthusiastic and customer-oriented individuals to join our team as Customer Service Executives. In this role, you will handle customer inquiries via calls, chats and emails and provide accurate information regarding mobile services. Fresh graduates with strong communication skills are encouraged to apply.

What Will You Do::

• Handle inbound customer calls, chats and email related to mobile services
• Assist customers with inquiries on plans, reloads, promotions, account status, and general service support
• Resolve customer issues efficiently while maintaining professionalism
• Escalate complex cases to the relevant department when necessary
• Accurately update customer information and case details in the system
• Ensure high levels of customer satisfaction through quality service delivery
• Perform administrative tasks as assigned

What Makes You A Good Fit:

• Minimum SPM qualification or equivalent
• Open to fresh graduates and candidates with customer support experience
• Good communication skills in Malay and English
• Strong interpersonal and problem-solving skills
• Ability to multitask and work in a fast-paced environment
• Willing to work on a rotational shift (no night shift is required)

What We Offer:

• KPI Allowance
• Paid Overtime (as required)
• Replacement leave provided for public holidays
• Annual leaves and medical leaves