Customer Service Executive

APPSHILL CONSULTING SDN. BHD.; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Job summary

APPSHILL CONSULTING SDN. BHD. is seeking a Customer Service Executive to handle inbound calls for general enquiries, complaints, and product-related issues. The role emphasizes delivering accurate information and exceeding customer expectations.

Candidates should possess a Diploma or Degree, fluency in English, and at least 1 year of relevant experience. Fresh graduates are welcome, with rotation shifts and KPI/SLA targets to achieve.

Qualifications

• Diploma or degree holder.
• Fluency in English (written and spoken).
• 1 year of customer service experience preferred.

Responsibilities

• Handle all inbound calls for general customer enquiries, complaints, comments, feedback, and product-related issues.
• Aim to exceed customer expectations with accurate information and helpful service.
• Work in a team to meet KPI and SLA targets.

Skills

Fluent English

Education

Diploma or Degree

Job description

Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.To exceed customers expectation in terms of customer service & accurate information.Work in a team to achieve the required KPI elements and SLA.

Requirements:

Candidate must possess at least Diploma or Degree.

Required language: Fluency in English (Written / Spoken)

Minimum 1 year of working experience will be an added advantage for this position.

Fresh graduates who are interested are also encouraged to apply.

Ability to work on Rotational shift (KPI and Shift allowances provided)

Able to start immediately upon shortlisted (Within a week)

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a Customer Service Executive?
• Which of the following types of qualifications do you have?