Customer Service Agent

Radii Global; Subang Jaya; On-site; MYR 27,000 - 36,000; Full time

Job summary

Radii Global is seeking enthusiastic Customer Service Agents to handle customer inquiries and provide timely support across service-related matters.

Ideal candidates will have strong communication skills, a customer-focused mindset, and the ability to deliver accurate information and effective solutions while working in a rotational shift environment.

Qualifications

• Minimum qualification of SPM, Diploma, or Degree.
• Experience in call center or healthcare is a plus.
• Fresh graduates in Medical/Science fields are welcome.
• Good verbal and written communication skills.
• Able to work independently and in a team.
• Willing to work on rotational shifts.

Responsibilities

• Handle incoming customer calls and enquiries professionally.
• Provide accurate information, guidance, and assistance to customers.
• Attend to customer requests, feedback, and complaints in a timely manner.
• Liaise with relevant departments and external parties to resolve customer enquiries.
• Follow up on outstanding cases and ensure appropriate resolutions.
• Record customer interactions and maintain updated information in the system.
• Escalate complex issues to the relevant department when necessary.
• Maintain service quality and ensure a positive customer experience.

Skills

Communication skills

Customer service

Problem solving

Data entry

Education

SPM/ Diploma/ Degree

Tools

MS Office

Job description

We are looking for enthusiastic and service-oriented Customer Service Agents to handle customer enquiries and provide assistance across various service-related matters. The ideal candidates should have strong communication skills, a customer-focused mindset, and the ability to provide timely and effective solutions.

Key responsibilities

• Handle incoming customer calls and enquiries professionally.
• Provide accurate information, guidance, and assistance to customers.
• Attend to customer requests, feedback, and complaints in a timely manner.
• Liaise with relevant departments and external parties to resolve customer enquiries.
• Follow up on outstanding cases and ensure appropriate resolutions.
• Record customer interactions and maintain updated information in the system.
• Escalate complex issues to the relevant department when necessary.
• Maintain service quality and ensure a positive customer experience.

About you

• Minimum SPM, Diploma, or Degree qualification.
• Candidates with call center, customer service, medical, or hospital experience are encouraged to apply.
• Fresh graduates with relevant academic backgrounds in Medical Science, Biomedical Science, Biochemistry, Nursing, Healthcare, or other related fields are welcome.
• Good verbal and written communication skills.
• Strong interpersonal, customer service, and problem-solving abilities.
• Basic computer literacy and data entry skills.
• Able to work independently and as part of a team.
• Willing to work on a rotational shift schedule.