Customer Service Executive

PRINT EXPERT SDN. BHD.; Shah Alam; On-site; MYR 24,000 - 36,000; Full time

Job summary

PRINT EXPERT SDN. BHD. invites fresh graduates with Diploma or Bachelor’s degree to join our customer service team. You will handle inquiries via calls and messaging apps, learn proper telephone etiquette, and contribute to a positive customer experience in a fast-paced printing company.

We value strong Bahasa Malaysia and English communication, a pleasant personality, teamwork, and a willingness to learn new tasks. Training will be provided to help you grow professionally.

Qualifications

• Diploma or Bachelor's Degree in any field is required or preferred.
• Fresh graduates are welcome and candidates with experience in customer service or related industries have an added advantage.
• Good communication skills in Bahasa Malaysia and English.
• Pleasant, polite and professional telephone manner; able to work in a team.
• Willing to learn and adapt to new tasks and procedures.

Responsibilities

• Attend to customer inquiries via telephone, WhatsApp and other channels.
• Answer incoming calls professionally with a polite, friendly and courteous manner.
• Process customer orders accurately and ensure information is recorded correctly.
• Coordinate with internal departments to ensure orders and requests are handled efficiently.

Skills

Communication skills

Bahasa Malaysia

English

Teamwork

Willingness to learn

Education

Diploma or Bachelor's Degree in any field

Job description

Fresh graduates from Diploma and Degree programmes are welcome to apply.

Candidates with working experience are encouraged to apply.

Training will be provided.

Immediate vacancy.

Requirements

Minimum qualification: Diploma or Bachelor's Degree in any field.

Fresh graduates are welcome to apply. Candidates with experience in customer service, telecommunications, call centres or related industries will have an added advantage.

Good communication skills in Bahasa Malaysia and English.

Pleasant personality with a polite, friendly and professional telephone manner.

Able to communicate effectively with customers and handle inquiries professionally.

Responsible, hardworking, honest and able to work well in a team.

Willing to learn and adapt to new tasks and procedures.

Job Description

Attend to customer inquiries through telephone calls, WhatsApp and other communication channels.

Answer incoming calls professionally and communicate with customers in a polite, friendly and courteous manner.

Learn and practise proper telephone etiquette and professional customer service communication.

Assist customers with product inquiries, quotations, order status and other related matters.

Process customer orders accurately and ensure all information is properly recorded.

Coordinate with internal departments to ensure customer orders and requests are handled efficiently.

Follow up with customers regarding orders, deliveries and other inquiries when necessary.

Assist the manager or supervisor with daily operational tasks and other assigned duties.

Maintain good customer relationships and ensure a positive customer experience.

Why Join Us?

Start your career with us and develop valuable skills in customer service, communication, order processing and customer relationship management. Training and guidance will be provided to help you build confidence and deliver excellent customer service.

Your application will include the following questions:

• How many years' experience do you have as a Customer Service Executive?
• Which of the following types of qualifications do you have?
• How would you rate your Bahasa Malaysia language skills?

Print Expert is a leading printing company in Malaysia with interest and specialization in the printing industry. Our core business include digital and offset (commercial printing & packaging), large format printing & signage, garment printing, corporate & premium gifts, and graphic design services.

By synergizing wide range of printing market segments and printing technologies, we continue to strive as a printing company that offers over 1000 printing products and services to customers.

Today, we serve nearly 1,000 customers daily which include walk - in customers, SMEs, large corporations, and government. Our Employees unity inspire vibrant ideas, nurture potential, and deliver excellence in everything we do.

Strategic business partnership with various leading global printing organizations such as RICOH, Fuji Xerox, HP, and RMGT have helped position Print Expert as a leader in the industry.

6 Printing Retail Outlets (7 Days a Week)1 Offset Printing Factory (24 Hours)Online Store (24 Hours)Multi Award - Winning CompanyOver 1000 Printing Products & Services1,000 Customers Daily200+ EmployeesMoving Towards ISO 9001 : 2015 certification

CORE BUSINESS

Digital and Offset Printing (Commercial Printing & Packaging)Large Format & SignageGarment PrintingCorporate & Premium GiftsGraphic Designs

Print Expert is a leading printing company in Malaysia with interest and specialization in the printing industry. Our core business include digital and offset (commercial printing & packaging), large format printing & signage, garment printing, corporate & premium gifts, and graphic design services.

By synergizing wide range of printing market segments and printing technologies, we continue to strive as a printing company that offers over 1000 printing products and services to customers.

Today, we serve nearly 1,000 customers daily which include walk - in customers, SMEs, large corporations, and government. Our Employees unity inspire vibrant ideas, nurture potential, and deliver excellence in everything we do.

Strategic business partnership with various leading global printing organizations such as RICOH, Fuji Xerox, HP, and RMGT have helped position Print Expert as a leader in the industry.

6 Printing Retail Outlets (7 Days a Week)1 Offset Printing Factory (24 Hours)Online Store (24 Hours)Multi Award - Winning CompanyOver 1000 Printing Products & Services1,000 Customers Daily200+ EmployeesMoving Towards ISO 9001 : 2015 certification

CORE BUSINESS

Digital and Offset Printing (Commercial Printing & Packaging)Large Format & SignageGarment PrintingCorporate & Premium GiftsGraphic Designs

Print Expert is a leading printing company in Malaysia with interest and specialization in the printing industry. Our core business include digital and offset (commercial printing & packaging), large format printing & signage, garment printing, corporate & premium gifts, and graphic design services.

By synergizing wide range of printing market segments and printing technologies, we continue to strive as a printing company that offers over 1000 printing products and services to customers.

Today, we serve nearly 1,000 customers daily which include walk - in customers, SMEs, large corporations, and government. Our Employees unity inspire vibrant ideas, nurture potential, and deliver excellence in everything we do.

Strategic business partnership with various leading global printing organizations such as RICOH, Fuji Xerox, HP, and RMGT have helped position Print Expert as a leader in the industry.

6 Printing Retail Outlets (7 Days a Week)1 Offset Printing Factory (24 Hours)Online Store (24 Hours)Multi Award - Winning CompanyOver 1000 Printing Products & Services1,000 Customers Daily200+ EmployeesMoving Towards ISO 9001 : 2015 certification

CORE BUSINESS

Digital and Offset Printing (Commercial Printing & Packaging)Large Format & SignageGarment PrintingCorporate & Premium GiftsGraphic Designs