HR Operations Analyst (HR SSC)

MCC Shared Service Centre Sdn Bhd

Selangor

Hybrid

MYR 45,000 - 78,000

Full time

14 days+

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Benefits offered by this job

Training opportunities

Parking & healthcare incentives

Flexible/hybrid work arrangements

Job summary

MCC Shared Service Centre Sdn Bhd in Malaysia is hiring for an HR Operations role within the Shared Services team. You will handle employee inquiries, execute HR transactions, and maintain accurate HRIS data, while guiding users on processes and self-service tools.

The role emphasizes data accuracy, SLA management, and continual process improvement in a hybrid work environment with opportunities for growth in HR services.

Qualifications

3–5 years of experience in HR Operations, HR Shared Services, HR Administration, Employee Services or related support.
Fresh graduates are welcome to apply.
Experience with service delivery models or shared services environments.
Experience handling employee inquiries and transactions via case management systems (Service Now preferred) and SLA management.
Knowledge of core HR processes and policies.
Experience using HRIS platforms (Dayforce preferred).
Proficiency in Microsoft Office, especially Excel, Word, Outlook and Teams.
Strong data entry, validation, and record management skills.
Excellent verbal and written English communication.

Responsibilities

Receive, research, and respond to inquiries from employees and managers; route to appropriate tier or Business Partner as needed.
Execute HR transactions in line with standard work and policies.
Enter, update, and validate data in HRIS or other platforms.
Maintain case management records and close cases timely.
Educate employees and managers on processes and self-service tools.
Identify process improvement opportunities and share with team lead.
Participate in continuous improvement initiatives and feedback sessions.
Perform other duties as assigned.

Skills

HR operations

Customer service

Data entry

English communication

Policy interpretation

Analytical thinking

Multi-tasking

Problem solving

Tools

Dayforce

ServiceNow

HRIS

Microsoft Office

Excel

Word

Outlook

Teams

Job description

Build your Career with an Industry Leaderat our Shared Services Centrein Malaysia.

As a global leader in premium label solutions, our purpose is to deliver the world's best label solutions that help our customers build their brands, while adding value to our employees, our shareholders, and the communities in which we operate.

If you share our vision and believe that you could contribute to the success of our company, we look forward to hearing from you!

Job Highlights

Learning & Development

Job Descriptions:

Receive, research, and respond to inquiries from employees, people managers, and/ or other HR professionals; route to appropriate tier or Business Partner as necessary.

Execute HR transactions and activities in accordance with standard work, process flows, and company policies.

Accurately enter, update, and validate data in HRIS or other platforms.

Maintain case management records; update and close cases timely.

Educate employees and people managers on processes, policies, and how to leverage self-service tools.

Identify process improvement opportunities and share with team lead.

Participate in continuous improvement initiatives and feedback sessions.

Other tasks to be assigned from time to time.

Job Requirements:

3 – 5 years of experience in HR Operations, HR Shared Services, HR Administration, Employee Services or a related support function.

Fresh graduates are welcome to apply.

Experience working within a service delivery model, shared services environment, or customer support organization.

Experience managing employee inquiries and transactions through case management systems (Service Now Preferred) and Service Level Agreement (SLA) management.

Working knowledge of core HR processes including employee lifecycle events (hire, transfer, promotion, leave, termination) and HR policies.

Experience using HRIS platforms (Dayforce Preferred).

Proficiency in Microsoft Office Suite, particularly Excel, Word, Outlook, and Teams.

Strong data entry, data validation, and record management skills with a high degree of accuracy.

Strong customer service orientation with the ability to handle sensitive and confidential information professionally.

Demonstrated ability to research inquiries, interpret policies, and resolve routine to moderately complex employee issues.

Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Continuous improvement mindset with the ability to identify process improvement opportunities.

Effective verbal and written communication skills in English.

Only applicants who can legally live and work in Malaysia will be considered.

A true global label solution provider, Multi-Color Corporation is one of the largest label companies in the world in the following market segments: Beverage, Wine & Spirits, Food & Dairy, Personal Care & Beauty, Home Care & Laundry, Healthcare, Durables & Technical and Automotive & Chemicals.

With over 13,000 dedicated employees, we operate over 100 label producing operations in 26 countries today. Established in 1916 and headquartered near Cincinnati, Ohio, USA, Multi-Color Corporation has grown to become one of the world’s largest and most awarded label printers today supporting the world’s most prominent brands. In 2016, Multi-Color celebrated its 100th year in business! Today, Multi-Color services our primary market segments around the world through operations in the North American, Latin American, EMEA (Europe, Middle East and Africa) and Asia Pacific regions.

The Shared Service Centre (SSC) based in Mutiara Damansara, Petaling Jaya, Malaysia was established in April 2018 as part of Multi-Color's finance rationalization strategy. We provide accounting and operations support services to operations based in various regions including Asia-Pacific, Europe, Africa and the Americas. The SSC continues to expand our scope of service offerings every year, we seek talented and capable Malaysians to join us to deliver quality value-added services to support the vision and organizational growth of Multi-Color Corporation globally.