Customer Service Executive

Sonata Software; Selangor; On-site; MYR 20,000 - 32,000; Full time

Benefits offered by this job

Performance Incentives

Job summary

Sonata CX is seeking a full-time, permanent Customer Service Associate in Petaling Jaya. The role involves contacting shoppers and auditors across APAC/Europe to plan evaluations and surveys, handling inquiries, and ensuring quality checks on reports while supporting database growth.

The ideal candidate will have at least a higher secondary education, strong English, and a proactive, hardworking attitude. Fresh graduates are welcome to apply; some flexibility to work from home may be required.

Qualifications

• Good command of the English language.
• Fresh graduates are encouraged to apply.
• Willing to work in Petaling Jaya; may work from home if required.

Responsibilities

• Contact registered shoppers/auditors in APAC/Europe to allocate evaluations & surveys.
• Respond to shopper/auditor email enquiries.
• Quality check online reports & surveys according to service standards.
• Assist in recruiting new shoppers/auditors in APAC/Europe region to boost database.

Skills

English proficiency

Education

Higher Secondary/ STPM/ A-Level / Diploma

Bachelor's degree (any field)

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We’ve been improving customer experience experts worldwide since 1995. From humble beginnings, and an aspirational name, our belief and determination grew GAPbuster Worldwide from a local start-up to a truly global success story.

Today, as Sonata CX, we have offices and teams of customer experience experts worldwide, covering the widest range of measurement programs in over 100 countries. We’re looking to grow our terrific team to support the next stage of our plans.

Our expertise lies in our ability to deliver bespoke, highly complex, ongoing measurement programs that drive change from your frontlines teams and throughout your organisation.

About the Position

This is a Full Time Permanent Position.

Job Highlights

• Performance Incentives

Key Responsibilities may include, and not limited to

• Contact registered shoppers / auditors in the Asia Pacific / Europe region to allocate evaluations & surveys
• Respond to shopper / auditor email enquiries
• Quality check online reports & surveys according to set service standards
• Assist in recruiting new shoppers / auditors in Asia Pacific / Europe region to boost database

Requirements

• Candidate must possess at least a Higher Secondary, STPM, ‘A’ Level, Pre-U, Diploma, Advanced / Higher / Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in any field
• Required language(s): Good Command of the English language
• Applicants must be willing to work in Petaling Jaya
• A hard working and dedicated approach
• Willing to work from home if required
• Preferable to have experience in Customer Service (but not essential)
• Fresh graduates / entry level applicants are encouraged to apply