Mandarin Customer Service Associate

PERSOL; Selangor; On-site; MYR 20,000 - 31,000; Full time

Benefits offered by this job

Professional development

Maternity Leave

Opportunities for promotion

Parental Leave

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Medical Insurance

Training Provided

Allowance Provided

5 Working Days

Overtime Pay

Job summary

Jora Malaysia is hiring for a customer support role in Petaling Jaya, Selangor. The position requires excellent English, Mandarin/Cantonese a plus, and the ability to work rotating day and night shifts in a fast-paced 24/7 operations.

You will coordinate aeromedical transport cases, handle enquiries by phone and email, assess medical claims, and deliver service with professionalism. Candidates with call centre experience and a proactive, multitasking mindset will fit well in this team.

Qualifications

• Minimum SPM or equivalent.
• Experience in a call centre environment and/or medical claims adjudication is preferred.
• Excellent command of spoken and written English.
• Mandarin and/or Cantonese proficiency is an added advantage.
• Able to commit to rotational shift work, including day and night shifts.
• Strong communication and listening skills.
• A proactive team player with good multitasking abilities.
• Must be willing to work in Petaling Jaya, Selangor.

Responsibilities

• Coordinate and manage aeromedical transport cases from start to finish
• Handle assistance requests via phone calls and emails promptly
• Serve as the first point of contact for clients requiring medical or travel assistance
• Manage allocated cases independently and ensure timely service delivery
• Coordinate and assess medical claims, analyse reports, and provide recommendations on claim eligibility
• Provide excellent customer service with professionalism, patience, and a people-first attitude
• Multitask and support other departments when required
• Work closely with team members in a fast-paced 24/7 operations environment

Skills

Call centre experience

English proficiency

Mandarin/Cantonese

Rotation shift work

Communication skills

Team player

Multitasking

Education

SPM or equivalent

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Experience in a call centre environment and/or medical claims adjudication is preferred

Excellent command of spoken and written English

Mandarin and/or Cantonese proficiency is an added advantage

Able to commit to rotational shift work, including day and night shifts

Strong communication and listening skills

A proactive team player with good multitasking abilities

Must be willing to work in Petaling Jaya, Selangor

Requirement

• Minimum SPM or equivalent

• Experience in a call centre environment and/or medical claims adjudication is preferred

• Excellent command of spoken and written English

• Mandarin and/or Cantonese proficiency is an added advantage

• Able to commit to rotational shift work, including day and night shifts

• Strong communication and listening skills

• A proactive team player with good multitasking abilities

• Must be willing to work in Petaling Jaya, Selangor

Responsibility

• Coordinate and manage aeromedical transport cases from start to finish

• Handle assistance requests via phone calls and emails promptly

• Serve as the first point of contact for clients requiring medical or travel assistance

• Manage allocated cases independently and ensure timely service delivery

• Coordinate and assess medical claims, analyse reports, and provide recommendations on claim eligibility

• Provide excellent customer service with professionalism, patience, and a people-first attitude

• Multitask and support other departments when required

• Work closely with team members in a fast-paced 24/7 operations environment

Benefits

• Professional development
• Maternity Leave
• Opportunities for promotion
• Parental Leave
• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Medical Insurance
• Training Provided
• Allowance Provided
• 5 Working Days
• Overtime Pay