Customer Service Executive

Aurelius Hospital Negeri Sembilan; Nilai; Presencial; MYR 39.000 - 61.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive medical and dental cover

Generous paid time off and holiday pay

Opportunities for professional develop

Collaborative and inclusive workplace

Employee wellness programs and perks

Descripción de la vacante

Aurelius Hospital Negeri Sembilan in Nilai is seeking a dedicated Customer Service Executive to join our team. In this full-time role you will assist patients, coordinate appointments and clearly communicate hospital policies to patients and visitors.

The ideal candidate has at least 2 years of customer service or patient-facing experience, excellent communication, strong problem-solving and attention to detail, and proficiency with hospital computer systems.

Formación

• Minimum 2 years of experience in a customer service or patient-facing role, preferably in healthcare.
• Excellent communication and interpersonal skills, with the ability to interact with people from diverse backgrounds.
• Strong problem-solving and critical thinking abilities to handle inquiries and address patient concerns effectively.
• Proficient in using relevant computer systems and software to manage patient records and appointments.
• Exceptional organisational skills and attention to detail to maintain accurate documentation.
• Passion for delivering exceptional customer service and a genuine interest in the healthcare sector.

Responsabilidades

• Provide prompt and courteous assistance to patients, visitors and staff, addressing inquiries and resolving issues efficiently.
• Schedule and manage patient appointments, ensuring smooth coordination of medical services.
• Effectively communicate hospital policies, procedures and services to patients and the public.
• Maintain accurate and up-to-date records and documentation related to patient interactions.
• Assist with administrative tasks and support broader hospital operations as needed.
• Continuously look for ways to enhance the patient experience and improve customer service delivery.

Conocimientos

Communication skills

Interpersonal skills

Problem-solving

Attention to detail

Organizational skills

Customer service

Descripción del empleo

About the role

Aurelius Hospital Negeri Sembilan is seeking a skilled and customer-focused Customer Service Executive to join our dynamic team. In this full-time role, you will be responsible for providing exceptional patient care and assistance, ensuring a positive experience for all who interact with our hospital. Based in Bandar Baru Nilai Negeri Sembilan, this position is a key part of our operations and will play a vital role in supporting the overall objectives of our healthcare organisation.

What you'll be doing

• Providing prompt and courteous assistance to patients, visitors and staff, addressing inquiries and resolving issues efficiently
• Scheduling and managing patient appointments, ensuring smooth coordination of medical services
• Effectively communicating hospital policies, procedures and services to patients and the public
• Maintaining accurate and up-to-date records and documentation related to patient interactions
• Assisting with administrative tasks and supporting the broader hospital operations as needed
• Continuously looking for ways to enhance the patient experience and improve customer service delivery

What we're looking for

• Minimum 2 years of experience in a customer service or patient-facing role, preferably within the healthcare industry
• Excellent communication and interpersonal skills, with the ability to interact with people from diverse backgrounds
• Strong problem-solving and critical thinking abilities to handle inquiries and address patient concerns effectively
• Proficient in using relevant computer systems and software to manage patient records and appointments
• Exceptional organisational skills and attention to detail to maintain accurate documentation
• Passion for delivering exceptional customer service and a genuine interest in the healthcare sector

What we offer

• Comprehensive medical and dental coverage
• Generous paid time off and holiday leave
• Opportunities for professional development and career advancement
• Collaborative and inclusive workplace culture
• Employee wellness programs and discounts

About us

Aurelius Hospital Negeri Sembilan is a leading healthcare provider in the region, dedicated to delivering high-quality medical services and exceptional patient care. With a strong commitment to innovation, we continuously strive to enhance our capabilities and provide the best possible outcomes for our patients. As an employer, we value our employees and invest in their growth, ensuring they have the resources and support to thrive in their roles and contribute to our mission of improving the health and well-being of our community.

If you are passionate about customer service and committed to making a positive impact in the healthcare industry, we encourage you to apply for this exciting opportunity.