Patient Experience & Scheduling Specialist

Aurelius Hospital Negeri Sembilan; Nilai; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Comprehensive medical and dental cover

Generous paid time off and holiday pay

Opportunities for professional develop

Collaborative and inclusive workplace

Employee wellness programs and perks

Job summary

Aurelius Hospital Negeri Sembilan in Nilai is seeking a dedicated Customer Service Executive to join our team. In this full-time role you will assist patients, coordinate appointments and clearly communicate hospital policies to patients and visitors.

The ideal candidate has at least 2 years of customer service or patient-facing experience, excellent communication, strong problem-solving and attention to detail, and proficiency with hospital computer systems.

Qualifications

• Minimum 2 years of experience in a customer service or patient-facing role, preferably in healthcare.
• Excellent communication and interpersonal skills, with the ability to interact with people from diverse backgrounds.
• Strong problem-solving and critical thinking abilities to handle inquiries and address patient concerns effectively.
• Proficient in using relevant computer systems and software to manage patient records and appointments.
• Exceptional organisational skills and attention to detail to maintain accurate documentation.
• Passion for delivering exceptional customer service and a genuine interest in the healthcare sector.

Responsibilities

• Provide prompt and courteous assistance to patients, visitors and staff, addressing inquiries and resolving issues efficiently.
• Schedule and manage patient appointments, ensuring smooth coordination of medical services.
• Effectively communicate hospital policies, procedures and services to patients and the public.
• Maintain accurate and up-to-date records and documentation related to patient interactions.
• Assist with administrative tasks and support broader hospital operations as needed.
• Continuously look for ways to enhance the patient experience and improve customer service delivery.

Skills

Communication skills

Interpersonal skills

Problem-solving

Attention to detail

Organizational skills

Customer service

Job description

Aurelius Hospital Negeri Sembilan in Nilai is seeking a dedicated Customer Service Executive to join our team. In this full-time role you will assist patients, coordinate appointments and clearly communicate hospital policies to patients and visitors.

The ideal candidate has at least 2 years of customer service or patient-facing experience, excellent communication, strong problem-solving and attention to detail, and proficiency with hospital computer systems.