Customer Service Executive (Loan Processing)

8 Days Recruitment; Subang Jaya; On-site; MYR 28,000 - 47,000; Full time

Job summary

8 Days Recruitment is seeking a Customer Service Executive (Loan Processing) to be the primary contact for customers needing loan assistance. You will manage inquiries, process documentation, and support account-related questions to ensure smooth loan operations.

The role requires a Diploma or equivalent, strong English and Bahasa Malaysia communication, and meticulous data handling in a fast-paced environment. This is a full-time, on-site position in Subang Jaya.

Qualifications

• Diploma or equivalent; additional qualifications in finance or customer service are advantageous.
• Proven experience in a customer service role, preferably in financial services or loan processing.
• Ability to retrieve relevant documents and communicate effectively in Bahasa Malaysia and English.
• Proficiency in relevant computer systems and software.
• Ability to multitask and maintain quality standards while handling multiple enquiries.
• Strong attention to detail and accuracy in data entry and documentation.
• Professional attitude and ability to remain calm under pressure.
• Knowledge of financial products and loan terminology is preferred but not essential.

Responsibilities

• Respond to customers regarding loan applications and products via different channels.
• Contact loan applicants and verify information for accuracy and completeness.
• Assist customers with document submission and follow up on outstanding requirements.
• Maintain detailed and accurate records of customer interactions and transactions in the system.
• Coordinate with internal departments to expedite loan processing and address customer needs.
• Provide product information and guidance to help customers make informed decisions.
• Follow company policies, procedures and regulatory requirements at all times.

Skills

Communication skills

Multitasking

Attention to detail

Professional attitude

Calm under pressure

Education

Diploma or equivalent

Job description

Customer Service Executive (Loan Processing)

This is a full-time, on-site position located in Subang Jaya, Selangor with working hours of 10:30 AM – 5:30 PM.

About the role:

Seeking a Customer Service Executive (Loan Processing) to join the team. In this role, you will serve as a vital point of contact for customers requiring assistance with loan-related enquiries, processing and support. You will be responsible for delivering exceptional customer service whilst managing documentation and account queries in a professional and efficient manner. This position plays a crucial role in maintaining customer satisfaction and ensuring smooth loan processing operations.

Key responsibilities:

• Responding to customers regarding loan applications and products via different channels
• Contact loan applicants and verifying customer information to ensure accuracy and completeness
• Assisting customers with document submission and follow-up on outstanding requirements
• Maintaining detailed and accurate records of customer interactions and transaction details in the system
• Coordinating with internal departments to expedite loan processing and address customer needs
• Providing product information and guidance to help customers make informed decisions
• Following company policies, procedures and regulatory requirements at all times

Requirements:

• Diploma or equivalent; additional qualifications in finance or customer service are advantageous
• Proven experience in a customer service, preferably in financial services or loan processing
• Strong communication skills with the ability to retrieve the relevant documents
• Able to communicate in both Bahasa Malaysia and English
• Proficiency in relevant computer systems and software
• Ability to multitask and handle multiple customer enquiries whilst maintaining quality standards
• Strong attention to detail and commitment to accuracy in data entry and documentation
• Professional attitude and ability to remain calm under pressure
• Knowledge of financial products and loan terminology is preferred but not essential

About us:

8 Days Recruitment is a recruitment firm dedicated to connecting talented professionals with meaningful career opportunities across various industries. Our mission is to build lasting relationships between employers and employees by understanding the unique needs of both and facilitating successful placements that drive business growth and employee fulfilment. We pride ourselves on our professional approach, industry expertise and commitment to supporting both our candidates and clients.