Customer Service Executive

Shangri-La Shared Services Sdn. Bhd.; Kuala Lumpur; On-site; MYR 41,000 - 49,000; Full time

Benefits offered by this job

Complimentary hotel stay

5-day work week

RM4,000 monthly salary

Bonuses & incentives

Paid training

Medical insurance

Annual health screening

Job summary

Shangri-La Shared Services Sdn. Bhd. in Kuala Lumpur is seeking a Customer Service Executive to join our multilingual, sales-oriented service team supporting Reservations and Loyalty Program queries. You will handle emails, calls, and possibly chats, with comprehensive in-house training.

Fresh graduates are welcome to apply. Malaysians only. Rotation shifts (24/7). Competitive monthly salary up to RM4,000, plus meal/shift/transport allowances and career development opportunities.

Qualifications

• Computer-literate and internet-savvy.
• Excellent spoken and written English.
• Ability to work in a team and deliver exceptional customer service.
• Fresh graduates are welcome to apply.

Responsibilities

• Support customers on Reservations and Loyalty Program Queries.
• Handle emails, calls, and potentially chats.
• Participate in in-house development trainings and achieve performance standards.

Skills

Computer literacy

English proficiency

Team player

Customer service mindset

Under pressure

Mandarin/Cantonese advantage

Education

SPM/STPM/diploma/degree holder

Job description

Do you want to be part of a business that creates thecolorful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!

Are you keen to be part of a dynamic, proprietary global contact centre servicing its customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!

What will you learn and be a part of?

Be part of our multilingual sales-oriented service team, supporting our customers on their Reservations and Loyalty Program Queries

Get comfortable in handling emails, calls and potentially chats

Receive industry-best training that will equip you with soft and technical skills for the role.

Gain confidence in meeting and exceeding the expectations of our global customers.

The opportunity to work and grow in a diverse culture with a rewarding career

Gain personally and professionally through in-house Development Trainings

What are we looking for?

A minimum of 1 year of experience in a contact center, hospitality, travel agency, or customer service role.

SPM/STPM/diploma/degree holder, preferably with at least 1 year of experience in customer service, but fresh graduates are welcome to apply!

Computer-literate and internet-savvy.

A positive attitude and a team-oriented mindset with a dedication to providing exceptional customer service.

Ability to work under pressure to meet or exceed set performance standards

Excellent spoken and written English.

Ability to converse & write in Mandarin & Cantonese will be added advantage to serve the respective markets and liaise with Mandarin-speaking clients and stakeholders.

Willing to work in a rotation-shift (24/7) environment.

Open to Malaysians only

We offer the following benefits:

A complimentary stay at any of our hotels worldwide (T&C Apply)

5-day work week (shift-based)

Competitive monthly salary of up to RM4,000, inclusive of meal, shift, transport, and language allowances.

Discretionary performance-based bonuses and incentives.

Paid training programs and opportunities for career development.

Comprehensive coverage includes SOCSO, EPF, EIS, and medical insurance.

Annual preventive health screening

Unlock job insights

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a Customer Service Executive?
• Which of the following languages are you fluent in?
• What's your expected monthly basic salary?
• How would you rate your English language skills?
• Have you worked in a call centre before?
• How much notice are you required to give your current employer?

At Shangri-La Group, joy is more than a feeling – it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.

We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.

At Shangri-La Group, joy is more than a feeling – it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.

We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.

What can I earn as a Customer Service Executive