F&B Sales Manager

Shangri-La Hotels (Malaysia) Berhad; Penang; On-site; MYR 89,000 - 156,000; Full time

Job summary

Shangri-La Rasa Sayang, Penang invites dynamic individuals to join as F&B Sales Manager. You will drive revenue, develop guest portfolios, and coordinate promotions to stay ahead in market trends. The role requires a hotel background and a passion for sales.

Ideal candidates will have experience in an International Chain Hotel, fluent English and local language, with Mandarin as a plus. Strong interpersonal skills and a proactive, team-spirited attitude are essential.

Qualifications

• Experience in a similar capacity in an International Chain Hotel.
• Fluent English and local language, both written and spoken.
• Mandarin is a plus.
• Passion for Sales and Revenue growth.
• Strong interpersonal skills and problem handling.
• Creative with an eye for detail and willingness to lead change.

Responsibilities

• Drive & achieve F&B revenue targets as set by the hotel.
• Develop portfolio and maintain good relationships with guests.
• Ensure all F&B promotions and marketing are well planned, coordinated and executed.
• Be creative in crafting promotions and updating market trends.

Skills

Fluent English

Mandarin (added)

Strong communication

Customer service

Interpersonal skills

Revenue focus

Job description

Shangri-La Rasa Sayang, Penang is one of the most luxurious resorts in Asia and the world. As a premier deluxe resort with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive holiday gateways.

We are in search of energetic, vibrant and multi skilled individuals who are able to meet the ever-changing challenges and contribute towards the success of the resort. It takes a very special kind of person to work at Shangri-La. Someone with an eye for detail, the skills to perform and a passion to delight.

We are looking for F&B Sales Manager

As a F&B Sales Manager we rely on you to:

• Drive & Achieve F&B Revenue as targeted by the Hotel;
• Develop portfolio & maintain good relationship with each Guest
• Ensure all S&B promotion & marketing are well plan, coordinate & execute
• Creative in crafting promotion & update in market trends

We are looking for someone who:

• Has experience in similar capacity in International Chain Hotel
• Fluent English and local language both in written and spoken
• Able to speak in Mandarin is a plus
• Has a passion in Sales & Revenue driven
• Strong interpersonal Skill & Problem Handling
• Thinks outside of the box whilst leading change within the hotel
• Loves to be creative with an eye for detail
• Proficientwith communications technologies
• Good communication and customer service skills.
• Loves interacting with guests.
• Enjoys working as part of a team.
• Is a self-starter and a team player.
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.

We thank all applicants for their interest; however, only shortlisted candidates will be contacted.

At Shangri-La Group, joy is more than a feeling – it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.

We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.

At Shangri-La Group, joy is more than a feeling – it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.

We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.

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