Global Multilingual Reservations & Loyalty Specialist

Shangri-La Shared Services Sdn. Bhd.; Kuala Lumpur; On-site; MYR 41,000 - 49,000; Full time

Benefits offered by this job

Complimentary hotel stay

5-day work week

RM4,000 monthly salary

Bonuses & incentives

Paid training

Medical insurance

Annual health screening

Job summary

Shangri-La Shared Services Sdn. Bhd. in Kuala Lumpur is seeking a Customer Service Executive to join our multilingual, sales-oriented service team supporting Reservations and Loyalty Program queries. You will handle emails, calls, and possibly chats, with comprehensive in-house training.

Fresh graduates are welcome to apply. Malaysians only. Rotation shifts (24/7). Competitive monthly salary up to RM4,000, plus meal/shift/transport allowances and career development opportunities.

Qualifications

• Computer-literate and internet-savvy.
• Excellent spoken and written English.
• Ability to work in a team and deliver exceptional customer service.
• Fresh graduates are welcome to apply.

Responsibilities

• Support customers on Reservations and Loyalty Program Queries.
• Handle emails, calls, and potentially chats.
• Participate in in-house development trainings and achieve performance standards.

Skills

Computer literacy

English proficiency

Team player

Customer service mindset

Under pressure

Mandarin/Cantonese advantage

Education

SPM/STPM/diploma/degree holder

Job description

Shangri-La Shared Services Sdn. Bhd. in Kuala Lumpur is seeking a Customer Service Executive to join our multilingual, sales-oriented service team supporting Reservations and Loyalty Program queries. You will handle emails, calls, and possibly chats, with comprehensive in-house training.

Fresh graduates are welcome to apply. Malaysians only. Rotation shifts (24/7). Competitive monthly salary up to RM4,000, plus meal/shift/transport allowances and career development opportunities.